Night Auditor / 3rd Shift Front Desk Agent
Description Fairfield Inn & Suites by Marriott Dover, Delaware, is seeking outgoing and friendly candidates for the Night Auditor/3rd Shift Front Desk Agent position. This role can be either full-time or part-time, depending on your availability, and operates from 11 PM to 7 AM. As the main point of contact for guests during the night, you will be responsible for running end-of-day reports... balancing cash, credit cards, tips, and various other tasks depending on the season. The ideal candidate will be reliable, punctual, and possess a strong drive to provide excellent customer service. Company Culture and Environment At Fairfield Inn & Suites by Marriott, hospitality is central to our identity. We pride ourselves on creating a welcoming atmosphere for both guests and employees. Our team is composed of hotel management experts who provide thoughtful, hands-on guidance, showcasing our commitment to professionalism and teamwork. Career Growth and Development Opportunities We are committed to the professional growth of our employees and provide opportunities for motivated individuals to advance within the organization. Continuous training and development are encouraged in our dynamic work environment. Detailed Benefits and Perks While specific benefits are not listed, working with a reputable company like Marriott implies access to various perks such as employee discounts, opportunities for promotion, and a supportive team environment. Compensation and Benefits Competitive pay based on experience Flexible scheduling options Opportunities for career advancement Why you should apply for this position today This role offers a unique opportunity to be part of a team that prioritizes hospitality and customer service. You will gain valuable experience in hotel operations while working in a friendly environment that values your contributions. Skills Ability to multitask effectively under pressure Basic accounting knowledge and experience with spreadsheet programs (i.e., Excel) Proficient in using office equipment, including computers, typewriters, and credit card terminals Friendly and outgoing personality with professionalism Basic computer knowledge in a Windows environment Previous experience with front desk hotel systems (e.g., Opera, Springer-Miller) is a plus Responsibilities Act as the main point of contact for guests during the overnight shift Run end-of-day reports and balance cash and credit card transactions Provide exceptional customer service and address guest inquiries Maintain a clean and organized front desk area Ensure a smooth operation during night hours, including security checks Qualifications Must be 18 years or older Previous cash handling and customer service experience preferred Ability to stand and walk for long periods of time Ability to work 3rd shift, weekends, and holidays Education Requirements High School diploma or equivalent required Education Requirements Credential Category High School diploma or equivalent Experience Requirements Previous experience in a customer service role and familiarity with office equipment is necessary Experience in a hotel front desk environment is a plus Why work in Dover, DE Dover, DE, offers a charming small-town atmosphere with a rich history and a range of recreational activities. The city is known for its friendly community, making it an excellent place to live and work. With various parks, cultural sites, and local events, Dover provides a balanced lifestyle that supports both personal and professional growth Apply Job!