Customer Support Specialist - US Remote

Employer Industry: Data and Technology Services Why Consider This Job Opportunity... • Eligible for a performance bonus of up to $1,500 after completing 90 and 180 days of employment • Core benefits including full medical, dental, vision, and matching 401K • Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays • Opportunity to work remotely, with a supportive and collaborative work environment • Recognized as a Great Place to Work™ in 24 countries, promoting a people-first culture What To Expect (Job Responsibilities) • Handle inbound calls to assist with credit-related memberships, services, and product offerings • Educate consumers on credit bureau processes and guide them on requesting corrections • Identify customer support needs and either assist or forward requests to the appropriate department • Manage escalated customer issues effectively • Provide top-notch customer service and technical support assistance What Is Required (Qualifications) • High School Diploma or GED • At least one year of customer service experience • Experience interpreting and responding to customer requests • Comfortable using a computer for operations • Must pass a criminal background check, employment verification, education verification, credit check, and drug screen How To Stand Out (Preferred Qualifications) • Experience in the financial services industry or credit-related customer service roles • Familiarity with credit bureau processes • Strong problem-solving skills and ability to handle escalated issues • Excellent verbal and written communication skills • Ability to work independently in a remote environment #DataServices #CustomerService #RemoteWork #CareerOpportunity #PerformanceBonus At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!