Front Desk Clerk (Part-Time – Evenings)

• *Job Title: Front Desk Clerk (Part-Time – Evenings)** • *Company Name: Sunset Hotel & Suites** • *Location: Austin, TX... — • *Job Brief:** Sunset Hotel & Suites, a leading hospitality brand in Austin, TX, is looking for a courteous, customer-oriented Front Desk Clerk to join our team on a part-time basis during evening shifts. This role is ideal for individuals who are efficient, friendly, and eager to contribute to our mission of providing excellent service standards. • *Job Type:** Part-Time • *Salary:** $15 per hour • *Working Hours:** Evening shifts, 5 PM – 11 PM, Monday to Friday • *Benefits:** – Competitive hourly rate – Pro-rated Paid Time Off (PTO) – Employee discounts on hotel services – Opportunities for professional development — • *Job Description:** As a Front Desk Clerk at Sunset Hotel & Suites, you will be the first point of contact for our guests and play a crucial role in shaping their overall experience. Your primary responsibilities will include greeting guests, managing check-ins and check-outs, answering phones, and addressing guests’ needs with a professional demeanor. • *Responsibilities:** – Warmly greet guests upon their arrival and check them into the hotel efficiently. – Manage online and phone reservations and maintain organized records of all guests’ bookings. – Handle guest check-outs and ensure billing is processed accurately. – Provide information regarding hotel services, facilities, and other amenities. – Answer telephone inquiries promptly and professionally, redirecting calls as necessary. – Resolve guest issues with empathy and efficiency, escalating more complex issues to management. – Maintain a clean and tidy front desk area to uphold the brand’s standard of excellence. – Assist in handling and coordinating transportation requests for guests. – Ensure compliance with all hotel security procedures and policies. • *Requirements:** – High school diploma or equivalent; further education in hospitality or related field is a plus. – Proven experience in a customer service role, preferably in the hospitality industry. – Strong communication and interpersonal skills. – Ability to operate basic office equipment and familiarity with reservation management software is a plus. – Must be able to work evening shifts and have flexible availability including weekends and holidays. – Proficiency in English; additional languages are an advantage. • *Restrictions:** – Must be able to remain stationary at the front desk for extended periods. – Must be able to work legally in the United States without requiring sponsorship. • *Education & Experience:** – High school diploma is required. – Previous experience in a hotel or similar role is highly preferred. • *Benefits:** – Competitive pay rate. – Prorated Paid Time Off (PTO) to ensure work-life balance. – Employee discounts on hotel stays and services. – Regular training and development sessions. • *How to Apply:** Interested candidates should submit a resume and a brief cover letter explaining why they are a good fit for the role to [email protected]. We look forward to hearing from you and potentially welcoming you to our team! — Sunset Hotel & Suites is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Apply For This Job Directly Apply Job!