Vacation Rental/AirBNB Customer Support Assistant

Position: Vacation Rental/AirBNB Customer Support Assistant (100%Remote) We are looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in the United States. The position is considered full-time at 40 hours a week... Responsibilities: • Handle all daily guest communications (text/email/platform) in a professional and timely manner • Resolve guest inquiries and resolve them in accordance to company standard operating procedures • Coordinate with vendors to schedule periodic and emergency repairs to the different vacation rental properties • Manage the turn process for every unit and ensuring every cleaning team is properly assigned • Help develop processes and systems to improve overall guest experience • Provide timely reviews of guests on AirBnB and Vrbo platforms • Blog writing about vacation rentals on company website to increase exposure and visibility to potential guests Requirements: • Minimum of 2 years of remote customer service experience with US-based businesses • Experience with the vacation rental industry is required • Experience with Microsoft and Google Suite • Familiarity with Slack, Notion, Field Scheduling and CRM software • Reliable internet/WiFi and excellent audio quality with minimal to zero background noise • Excellent English and Spanish (written and spoken) • Must have a strong work ethic and track record delivering results • You must be reliable and show up on time. Payment: • Monthly base salary is expected to range between $1,000-1,120 USD • Payments are processed and sent via Wise or similar platform at an established frequency (bi-weekly) Schedule: 10:00 am to 6:00 pm PDT (Monday through Friday) Application Disclaimer: Please Read Before Proceeding To ensure a fair evaluation process, please submit all required information on the application form. Kindly note that resumes and recordings must be in English; any other language will lead to disqualification. Also, ensure your voice/video recording lasts at least 30 seconds. Applications without a voice/video recording will be disqualified. If you apply for more than one position, we will only consider your application for the first job you applied for. However, if you do not qualify for the first position but meet the requirements for another, we can consider you for the relevant role. To streamline the process and ensure fair consideration, we kindly request that you apply to a maximum of three jobs and that you only apply to jobs that you truly qualify for based on the stated requirements and qualifications. We value your interest and look forward to reviewing your application. Thank you Apply Job!