Billing Customer Care Specialist II

Employer Industry: Telecommunications Why consider this job opportunity... - Competitive compensation and comprehensive benefits package - Opportunity for career advancement and growth within the organization - Flexible work environment with options for remote, hybrid, or office-based roles - Comprehensive wellness programs promoting physical, emotional, and financial health - Recognized as a Top Workplace, fostering a supportive and inclusive culture - Engage in a mission-driven role contributing to the enhancement of internet accessibility What to Expect (Job Responsibilities): - Research and respond to complex customer billing disputes - Collaborate with internal departments to gather information and validate customer disputes - Provide timely acknowledgments and updates to customers regarding dispute status - Process and input incoming customer disputes into the ticketing system as needed - Actively participate in team meetings and meetings with customers and account management teams What is Required (Qualifications): - At least two years of similar work experience - Proficient in Microsoft Office Suite - High attention to detail and strong organizational skills - Excellent interpersonal and communication skills, both oral and written - Ability to learn complex systems and convey that knowledge to others How to Stand Out (Preferred Qualifications): - Bachelor's degree in finance, accounting, business, or related field - Experience in the telecommunications industry #Telecommunications #CustomerService #CareerOpportunity #FlexibleWork #TopWorkplace At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!