Customer Care Specialist I - Business

Employer Industry: Telecommunications Why Consider this Job Opportunity... - Competitive pay - Excellent benefits package including medical, dental, and vision plans - Opportunities for career advancement and growth within the organization - Collaborative work environment - Proactive approach to customer service and support - Remote work flexibility What to Expect (Job Responsibilities): - Handle high in-bound call volume covering a full range of customer service inquiries - Respond to inbound customer calls and assist customers face-to-face as needed - Provide customers with a clear understanding of charges, billing cycles, and payment methods - Maintain working knowledge of all products and services offered - Apply sales and service skills acquired from the Standard Operation Procedure during customer interactions What is Required (Qualifications): - High school diploma or equivalent - Strong oral and written communication skills - Data entry and computer skills - Ability to operate office equipment - Efficient and accurate handling of money How to Stand Out (Preferred Qualifications): - Bilingual (Spanish) proficiency - Previous experience in a customer service environment At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job! For more such jobs please click here!