Remote Overnight Desktop Support

Title: IT Support Technician Hours: Night Shift 7PM to 7AM (12 hour shifts... Schedule: Days worked will be a shifting 4 days on, 4 days off – for example: Week 1 – Mon – Thurs working, off Fri-Mon Week 2 – Tues – Fri working, off Sat-Tues Week 3 – Wed – Sat working, off Sun-Wed Week 4 – Thurs – Sun working, off Mon-Thurs Week 5 – Fri – Monday working, off Tues-Fri Week 6 – Sat – Tues working, off Wed-Sat ETC………. Location: FULLY REMOTE Duration: 6-month contract plus extensions Compensation: $20-24/hr Must-haves 2+ years of experience in an IT support role in a Windows environment Strong recent experience using Active Directory to reset password and create accounts Strong experience troubleshooting O365 Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops Strong recent experience using a ticketing system Understanding network fundamentals and how to troubleshoot connectivity issues Strong communication and customer service skills Plusses Experience troubleshooting Exchange Understanding of, if not experience with, what Citrix is Experience working with Cherwell ticketing system Experience using Bomgar Experience using Cisco agent Experience troubleshooting MS Teams Experience working for an airline Day-to-Day A client is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for all incoming technical incidents and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with Active Directory, O365, and Citrix, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as well as occasional network or connectivity support. The end-users may consist of corporate employees, as well as pilots and airline staff. Most of their shift will consist of helping end users via phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to develop and maintain positive customer relations as well as having the technical skills to diagnose and resolve issues Apply Job! For more such jobs please click here!