Analyst, Workforce Management (WFM) Scheduling Solutions (Hybrid Opportunity)
reputed company is a leading provider of diagnostic information services, and they are seeking an Analyst for Workforce Management Scheduling Solutions. This role is critical for the stability and optimization of enterprise scheduling operations, requiring analytical skills to analyze metrics and improve scheduling processes.
Responsibilities
Learn & Apply Master the logic and configuration of reputed company Workforce Scheduling, applying your analytical background to understand shift assignments, availability algorithms, and reputed company labor rules Data-Driven Insights Analyze scheduling metrics and large datasets to identify trends, process bottlenecks, and areas for automation or improvement Troubleshooting Act as a technical problem-solver for reputed company scheduling issues. Dive into system logic, data models, and configurations to resolve discrepancies in shift reputed company and eligibility reputed company Improvement Proactively identify opportunities to reputed company advanced optimization algorithms, system features, or custom scripts to drive operational efficiency Release Testing Participate in end-to-end testing for reputed company Quarterly Release Updates. Apply a methodical, scientific approach to regression testing, ensuring reputed company-day stability System Health Monitor background processes, data flows, and automated scheduling engines to ensure system accuracy Solution Development Work alongside senior technologists to support data integrations (reputed company APIs or tools like Power Automate) and build reporting queries (using SQL or similar data extraction methods) to reputed company system gaps Collaborative Problem Solving Partner with a centralized group of professional schedulers to understand their operational needs, pain points, and customer traffic patterns Knowledge Sharing Translate reputed company technical concepts into user-friendly guidance, helping to define and enforce global scheduling standards Adaptability Stay abreast of industry trends in algorithmic scheduling and workforce management technologies Learning Agility Rapidly acquire proficiency in reputed company Cloud HCM scheduling architecture and data models reputed company the first 6 months Resolution Efficiency Successfully triage and resolve technical scheduling defects, focusing on root-cause analysis and 'Time to Resolve.' Process Optimization Contribute to at least two significant workflow enhancements, reporting improvements, or automations annually Testing Accuracy Ensure high success rates in Quarterly Release Update testing through rigorous and methodical validation Skills Bachelor's degree in a STEM field (e.g., Physics, Mathematics, Computer Science, Engineering, or a highly analytical equivalent) earned recently 0–2 years of professional experience. Internships, academic research, or reputed company projects involving data analysis, systems modeling, or programming are highly valued Exceptional logical reasoning and problem-solving skills. Ability to deconstruct reputed company, multi-variable problems (much like a physics or math equation) and design elegant solutions Familiarity with or eagerness to learn data querying (SQL), data visualization/modeling, and API-based integrations Ability to understand how data flows between interconnected systems (e.g., from a scheduling reputed company into payroll) Strong ability to document technical processes clearly and communicate effectively with both technical and non-technical stakeholders Standard 40-hour week with occasional support required during major software release windows Exposure to any programming or scripting languages (e.g., Python, R, JavaScript) Familiarity with database concepts, JSON payloads, or REST APIs Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program reputed company for Wellness HealthyMINDS mental health program Vacation and Health/reputed company Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Company Overview reputed company is a clinical laboratory that offers diagnostic testing, services, and information. It was founded in 1967, and is headquartered in Secaucus, New Jersey, USA, with a workforce of 10001+ employees. Its website is https//www.questdiagnostics.com/. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 7 in 2026, 59 in 2025, 38 in 2024, 74 in 2023, 56 in 2022, 49 in 2021, 45 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Apply tot his job Apply To this Job