[Remote] Strategic Account Manager (Richmond)

Note: The job is a remote job and is open to candidates in USA. DSA Doors is a U.S.-based door manufacturer with a growing national presence. They are seeking a Strategic Account Manager who excels in building relationships and managing key accounts to foster long-term growth. The role involves maintaining a consistent presence with customers through site visits, calls, and business reviews, while collaborating with internal teams to meet customer needs.

Responsibilities

• You'll own a defined market and portfolio of key accounts and be the primary point of contact
• That means maintaining a consistent presence through site visits, scheduled calls, and regular business reviews — not just when something goes wrong
• You'll build strong working relationships across your market, develop a clear understanding of each customer’s business, identify opportunities for growth, and help ensure their needs are translated into action internally
• You'll work closely with operations, customer service, and supply chain to keep communication clear, solve problems effectively, and deliver a high level of support
• You’ll also be expected to stay organized and bring structure to the way you manage follow-up, priorities, and next steps

Skills

• 5+ years in account management or B2B sales, ideally in building materials, manufacturing or a related environment
• A track record of building trusted relationships that lead to growth and retention
• Comfort with regular travel and a genuine preference for face-to-face customer interaction
• Strong communication skills, including the ability to listen well, lead productive customer conversations, and clearly relay feedback clearly to internal teams
• Strong organizational skills and the ability enough to manage multiple priorities without losing momentum
• Discipline in CRM systems and proficiency in Microsoft Office

Company Overview