[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Lirio is a technology/software company that provides expertise in behavioral science, data science, and machine learning to enhance consumer engagement and health outcomes. They are seeking a high-impact Account Manager to develop and grow strategic client relationships, ensuring clients realize measurable value and expand their partnership with Lirio.

Responsibilities

• Own the end-to-end client relationship post-sale, serving as the primary day-to-day contact for client stakeholders
• Build and maintain trusted advisor relationships across working teams and executive leadership
• Ensure smooth transition from Sales to delivery, establishing strong client confidence early
• Develop and execute strategic account plans focused on retention, growth, and long-term partnership value
• Identify and drive opportunities to expand Lirio’s footprint across use cases, departments, and capabilities
• Proactively uncover new needs and align Lirio solutions to evolving client priorities
• Partner with Sales on expansion opportunities while maintaining ownership of overall account strategy
• Maintain a high-touch, relationship-driven engagement model, including frequent onsite presence
• Lead client conversations, working sessions, and stakeholder alignment discussions
• Actively manage account sentiment, engagement health, and overall relationship strength
• Translate program activity and insights into clear business outcomes and ROI narratives
• Lead Monthly/Quarterly Business Reviews (MBR/QBRs) to demonstrate value, reinforce progress, and unlock future opportunities
• Ensure Lirio’s work remains aligned to client strategic priorities
• Partner closely with the Project Manager and PMO, who own delivery execution, timelines, and cross-functional coordination
• Provide client context, priorities, and feedback to inform delivery decisions
• Ensure alignment between what is being delivered and what the client values most
• Escalate and help resolve risks from a relationship and business impact perspective, while PMO manages execution
• Own renewals, account health, and expansion pipeline for assigned accounts
• Maintain clear visibility into risks, opportunities, and account trajectory
• Drive successful renewals through consistent value delivery and strong client relationships

Skills

• 7+ years in Account Management or Client Services
• Bachelor's degree in related field
• Experience owning renewals and expansion
• Experience in consultative or services environments
• Strong executive presence
• Ability to communicate complex value simply
• Strong commercial and strategic thinking
• Comfort navigating ambiguity
• High ownership mindset
• Healthcare or health tech experience
• Experience with SaaS or PaaS products
• Experience with AI, data platforms, or engagement solutions

Benefits

• Medical (HSA available)
• Dental
• Vision
• Short-term & long-term disability (company-paid)
• Life & AD&D (company-paid)
• 401K with company match
• 10 paid holidays, quarterly company closure dates, + holiday week company closure
• Flexible time off policy
• Work from home
• 6 weeks paid parental leave

Company Overview