[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. RG&T Solutions is seeking a dedicated Remote Customer Service Representative – Product Testing to join their team in Sallisaw, Oklahoma. This role involves providing exceptional support to customers by assisting with product testing, gathering feedback, and resolving inquiries promptly.

Responsibilities

• Engage with customers via phone, email, and chat to facilitate product testing processes and collect valuable feedback
• Provide clear instructions and guidance to testers to ensure accurate and consistent testing results
• Address customer questions, concerns, and technical issues related to product testing activities
• Document customer interactions and test data accurately using our CRM and data management tools
• Collaborate with the product development team to relay customer insights and improve testing procedures

Skills

• Exceptional support to customers by assisting with product testing
• Gathering feedback and resolving inquiries promptly
• Engage with customers via phone, email, and chat
• Provide clear instructions and guidance to testers
• Address customer questions, concerns, and technical issues
• Document customer interactions and test data accurately
• Collaborate with the product development team
• Excellent communication skills
• Problem-solving abilities
• Organizational abilities
• Customer-focused attitude
• Flexibility
• Attention to detail
• Ability to work independently

Benefits

• Flexible remote work environment
• Competitive pay
• Health and wellness programs
• Paid time off
• Opportunities for growth and development within our organization

Company Overview