[Remote] Lead Software Implementations Project Manager
Note: The job is a remote job and is open to candidates in USA. Alexander Technology Group is seeking a Lead Software Implementation Project Manager to oversee the successful delivery of enterprise software implementations and lead the implementation project management team. This role combines hands-on project execution with team leadership, process development, and performance management to ensure high customer satisfaction and project success.
Responsibilities
- Lead and manage a team of Implementation Project Managers, including coaching, mentoring, and performance management
- Lead end-to-end SaaS software implementations for manufacturing and industrial clients, coordinating cross-functional teams to ensure successful deployment, user adoption, and business process alignment
- Establish team standards, methodologies, and best practices to ensure consistency and quality across all implementations
- Drive continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and scalability
- Define and track key performance metrics (e.g., on-time delivery, budget adherence, customer satisfaction) and hold the team accountable to high standards
- Oversee project portfolio health, proactively identifying risks, resource constraints, and opportunities for improvement
- Directly manage complex, high-impact implementation projects from initiation through delivery
- Develop and manage project plans, including scope, resources, budgets, timelines, milestones, and deliverables
- Ensure alignment with contractual obligations and customer expectations
- Communicate effectively with internal stakeholders and customers through status updates, presentations, workshops, and training sessions
- Foster strong relationships with customers and internal teams, establishing credibility and trust at all levels
- Maintain and promote organized, standardized project documentation and artifacts
- Create a Project Management Office (PMO) to align with broader organizational standards and initiatives
- Develop deep expertise software, including configuration and potential customization, to guide both team and customer success
Skills
- Proven experience leading and managing enterprise software implementation teams
- Demonstrated success delivering complex software implementations on time, within budget, and with high customer satisfaction
- Experience managing a minimum of 10 enterprise-level software implementations or deployments
- At least 3–5 years of experience managing cloud-based software implementations
- Bachelor's degree in Computer Information Systems, Business, or a related technical field preferred
- Strong leadership skills with the ability to motivate, develop, and elevate team performance
- Highly goal-oriented, with a focus on accountability, metrics, and measurable outcomes
- Ability to drive process transformation and implement scalable best practices
- Excellent organizational and time management skills, with the ability to manage multiple projects and priorities
- Strong analytical and problem-solving abilities, with adaptability in complex environments
- Detail-oriented with the ability to operate both strategically and tactically
- Excellent written and verbal communication skills
- Ability to present complex information clearly to diverse audiences, including executives, clients, and technical teams
- Strong ability to develop reports, business correspondence, and procedural documentation
- Occasional travel, up to 15%
- Flexibility to accommodate additional hours or travel based on project needs
Benefits
- Fully remote - New England based candidates only
- No sponsorship available
- 10-15% travel to office in Springfield, MA
- Occasional travel, up to 15%
- Flexibility to accommodate additional hours or travel based on project needs
Company Overview