[Remote] Senior EBA Technical Analyst - ServiceNow
Note: The job is a remote job and is open to candidates in USA. Cincinnati Children's is a leading children's hospital dedicated to improving children's health. They are seeking a Senior EBA Technical Analyst for ServiceNow to design, develop, and support scalable IT solutions on the ServiceNow platform, collaborating with IT leaders and ensuring platform reliability.
Responsibilities
- Design, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows/flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM)
- Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization
- Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency
- Design and implement integrations between ServiceNow and external systems using APIs and integration patterns
- Troubleshoot complex platform issues, and implement corrective fixes to improve reliability and performance
- Participate in platform upgrades and release activities
Skills
- 3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)
- Experience working with platform operations practices (platform health, upgrades, operational reporting)
- Supporting CMDB and HAM
- Bachelor's degree in a related field
- 5+ years of work experience in a related job discipline
- Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns
- Working knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM
- Integration engineering competency using API-based patterns; ability to maintain and troubleshoot integrations
- Platform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvements
- Release and upgrade: contributes to upgrades, regression testing, and deployment readiness
- Documentation: produces clear technical documentation that supports auditability, supportability, and repeatable operations
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD) – within a year
- Design and implement integrations between ServiceNow and external systems using APIs and integration patterns
- Exposure to CMDB and Hardware Asset Management (HAM) capabilities preferred
- Build maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistency
- Participate in platform upgrades and release activities
Company Overview
Company H1B Sponsorship