[Remote] Principal Technical Program Manager - AI

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. The Principal Technical Program Manager will lead the strategy and execution of AI initiatives, ensuring the delivery of impactful AI features and products while managing cross-functional teams and aligning organizational goals.

Responsibilities

• Drive and coordinate efforts across the central AI organization and all dependent product teams to ensure the seamless, end-to-end delivery of AI features and products that demonstrably deliver value for our end customers
• Work across various product teams to define and implement ways to establish and measure a systemic link AI model performance and customer outcomes. This includes baselining current customer impact and owning the program to drive measurable, continuous improvement in AI effectiveness
• Drive strategic programs to integrate AI/ML into our internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and quality
• Design, implement, and maintain a high-value, executive-facing dashboard that tracks all key AI impact metrics, development efficiency metrics, and overall organizational goals. Managing the data fidelity and reporting accuracy is a core responsibility
• Own the organizational mechanism for driving transparency and alignment with partner product teams. This includes regularly presenting the status of core AI metrics, communicating strategic research initiatives to move those metrics, tracking progress, and quantifying the actual impact delivered to stakeholders and customers
• Provide immediate program management and definition for critical projects. This is a dynamic responsibility that may involve: Bringing initial definition to highly ambiguous product concepts. Conducting early-stage customer/partner discovery. Ensuring these initiatives are properly prioritized, staffed, and smoothly transitioned to a dedicated Product Manager (PdM) once scoped

Skills

• 10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platforms
• Technical Acumen: Deep understanding of AI and Machine learning, Machine Learning lifecycle (MLOps), data platforms, and the challenges of building and deploying central, reusable AI infrastructure and models. A background in computer vision and/or voice technologies is a significant plus
• Ability to engage in technical discussions with engineering teams, understand key concepts and provide guidance and support
• Metrics Expertise: Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms and drive organizational change and accountability
• Strong analytical skills, with experience working with AI performance metrics (e.g. Precision/Recall), real-time video processing, and inference optimization
• Leadership: Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, drive consensus, and communicate complex technical and strategic concepts clearly and concisely
• Excellent oral and written communication skills, with the ability to present ideas, roadmap elements, and business cases to both technical and non-technical stakeholders
• Customer-focused with a track record of building strong relationships and understanding customer needs
• Domain Knowledge: Experience in public safety, security-focused software (e.g., video security, evidence management), mission-critical systems, or emergency communications is a plus
• Pathfinding: Experience bringing initial definition to 'highly ambiguous' product concepts and conducting early-stage discovery for emergent initiatives

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Company Overview

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