[Remote] Customer success

Note: The job is a remote job and is open to candidates in USA. GojiberryAI is building the GTM Brain for small sales teams, helping companies detect high-intent leads on LinkedIn. They are seeking a Customer Success Manager to manage relationships with high-value customers, ensuring they achieve results and become long-term clients.

Responsibilities

• Manage relationships with our highest-value customers
• Lead onboarding calls and help new customers launch successfully
• Run regular success reviews and strategy calls with customers
• Respond quickly to customer questions and support requests
• Identify opportunities to improve adoption and increase customer results
• Work closely with customers to optimize their outreach strategy
• Coordinate with product and engineering teams to resolve issues and communicate feedback
• Proactively identify expansion opportunities, additional seats, and account upgrades
• Build strong relationships with decision-makers and key stakeholders
• Help reduce churn and increase customer retention

Skills

• 1+ year of experience in Customer Success, Account Management, or a similar client-facing role
• Experience managing strategic customer accounts with multiple stakeholders
• Demonstrated track record of increasing retention, expansion revenue, and customer satisfaction
• Comfortable running executive-level conversations and presenting recommendations to leadership teams
• Experience working with fast-growing B2B SaaS companies
• Ability to balance customer advocacy with commercial objectives
• Strong understanding of sales, outbound prospecting, and GTM workflows
• Native English speaker
• Excellent communicator and relationship builder
• Comfortable leading customer calls and presenting recommendations
• Highly organized and able to manage multiple accounts simultaneously
• Customer-obsessed and focused on delivering outcomes
• Able to handle difficult conversations and turn problems into opportunities
• Curious about AI, sales, and modern GTM systems
• Fast learner who thrives in a startup environment
• Experience managing enterprise customers is highly preferred

Benefits

• This is a fully remote role.
• Fully remote, work from anywhere

Company Overview