Customer Service Reporting and Administration

Key Responsibilities

• Accountable for accurate and timely creation, maintenance, and cleanup of data across multiple systems.
• Maintain data integrity within IFS, including:
• Accuracy across all item levels
• Querying and reporting as requested
• Creating and maintaining system views
• Ongoing data cleanup and validation
• Develop, test, and validate new or updated programs related to VT Online and the Configurator.
• Draft and maintain Standard Operating Procedures (SOPs) for IFS and VT Online/Configurator processes.
• Train personnel on system functionality, reporting tools, and procedural updates.
• Establish and implement communication strategies to improve data quality awareness and issue resolution.
• Field questions and troubleshoot system and data issues for the countertop division, including evaluation of program change requests.
• Support migration, implementation, and testing of IFS upgrades related to the countertop division.
• Research, analyze, and resolve customer master data issues, order entry issues, and pricing issues within the countertop division.
• Understand EDI data and processes.
• Understand pricing structure and implement as needed.
• Coordinate and support the systemic implementation of new and updated products across platforms.
• Troubleshoot, test, and validate electronic data transfers related to VT Online and the Configurator.
• Develop and submit IT requests for system enhancements, corrections, and reporting needs.
• Support entry screen and program development initiatives.
• Complete special projects and additional responsibilities as assigned by management.
• Support the Data Entry Specialist by serving as a backup for data entry tasks.

Qualifications & Skills A successful candidate will demonstrate:

• Strong organizational skills with the ability to take ownership and work independently.
• Proven ability to establish, follow, and improve procedures and administrative controls.
• Ability to apply practical reasoning to carry out written, verbal, and diagram-based instructions.
• Comfort working with both abstract and concrete variables in a systems-driven environment.
• Proficiency in Microsoft Office products, Infor XA, IFS, and VT Online.
• Excellent written and verbal communication skills with the ability to communicate effectively across varying technical and business audiences.
• Demonstrated ability to manage, organize, analyze, and maintain complex datasets.
• Experience training users and communicating system enhancements or process changes.
• Knowledge of Bills of Materials (BOMs) and new part creation processes.
• Strong awareness of cross-departmental workflows and the downstream impact of system changes.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

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