FCM - Online Corporate Travel Booking Tool Specialist - Remote, US
Apply now Refer a friend Job no: 523815 Brand: FCM Work type: Full time, Remote Location: Virtual - USA Categories: Corporate & Group Travel Online Customer Support Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE About the Opportunity We're seeking a talented Online Corporate Travel Booking Tool Specialist with a passion for nurturing client relationships and delivering top-notch online travel support services, to be an integral part of our Online Customer Care... (OCC) team. As one of our Online Corporate Travel Booking Tool Specialists, you will handle everything from air, car, rail, and ground transportation bookings to ticketing, changes, and exchange management, all while playing a crucial role in helping our valued clients achieve their online travel program objectives. Your expertise and dedication will ensure seamless travel arrangements and a stress-free experience for our customers. We believe in investing in our team members from day one, and that's why we offer an exclusive three-week (paid) training program that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. As part of our team, you'll study corporate travel policies and build strong relationships with clients to meet their travel needs with care and precision. This is more than just a job it's a chance to make a real impact. You'll deliver exceptional service, ensuring our business travelers feel confident and supported by a team they trust. You'll be the face of our Corporate Travel professionals, providing personalized attention to each traveler. Our business hours are 8:00 AM to 8:00 PM EST Monday Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 8:00 PM once or twice a week.
Key Responsibilities
Serve as the initial point of contact for travelers using the online booking tool and travel portal, providing first-level support via email and phone. Deliver technical guidance on navigation and troubleshoot issues using Sabre GDS, Concur, Deem, or other booking systems. Manage ticketing, rerouting, exchanges, Phase IVs, and complex multi-segment international and domestic fares efficiently. Maintain compliance with airline rules, tariffs, fare requirements, and service level agreements to ensure accurate travel arrangements. Collaborate seamlessly with colleagues and travel managers to execute all client service functions while ensuring alignment and cohesion within the team. Stay informed about travel documents, health requirements, and airline regulations, communicating necessary details to clients. Demonstrate a proactive, solutions-oriented approach to handling travel challenges and resolving issues quickly. Handle quality control processes, ensuring the accuracy and compliance of travel bookings and maintaining thorough documentation of Passenger Name Records (PNRs). Maintain a professional demeanor while engaging with clients, ensuring their needs are understood and exceeded with exceptional customer service. Foster clear communication within the team and with clients, building strong relationships and providing personalized travel solutions. Prioritize workload effectively, managing queues and meeting deadlines to deliver results that meet performance targets. Experience & Qualifications At least 2+ years of recent experience in corporate travel management, understanding the specific needs of business travelers. At least 2+ years of in-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticketing. Technologically savvy, proficient in using various communication tools and travel booking systems such as Concur & Deem. Strong knowledge of global geography and international travel destinations to offer accurate advice and create optimal itineraries. Proficiency in ticketing procedures, scripting for reservations, manage queues and incoming requests from clients, along with complex itinerary changes and exchanges for both international and domestic travel. Proven ability to manage complex fares, PNRs, and itinerary changes with attention to detail and efficiency. Ability to quickly adapt to technological advancements and demonstrate a results-driven mindset with a strong commitment to client satisfaction. A proactive approach to addressing challenges and finding creative solutions. A results-driven mindset with a strong commitm Apply tot his job Apply To this Job