[Remote] Director of Finance & Billing Operations

Note The job is a remote job and is open to candidates in USA. Rockbot is an omnichannel media platform committed to elevating customer and employee experiences. They are seeking a Director of Finance & Billing Operations to lead billing and accounts receivable operations, manage billing processes, and optimize their NetSuite system for improved efficiency and reporting.

Responsibilities

Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products Establish scalable billing policies, controls, workflows, and documentation Drive collections performance, cash flow optimization, and DSO improvement Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support Manage Avalara sales tax compliance and exemption processing Own billing support operations, identify recurring issues, and drive long-term process improvements Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting Identify and resolve data quality issues that create downstream billing and collections challenges Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts Continuously evaluate opportunities to improve automation, scalability, and operational efficiency Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation Design solutions for complex billing scenarios, including SaaS subscriptions, Consumption and usage-based billing, Hardware and inventory-related billing, Professional services, Enterprise PO-based contracts, Multi-element arrangements, Prepaid, ratable, and event-based revenue models Define system requirements, document solutions, and partner with technical teams on implementation Support integrations between Salesforce, Mulesoft, and NetSuite to ensure accurate and scalable billing operations Evaluate system enhancements and process improvements based on business impact and operational efficiency Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs Manage license and royalty reporting requirements for content providers and strategic partners Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health Deliver actionable insights that improve decision-making and support company growth Skills 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function Deep hands-on NetSuite expertise (4+ years). This role requires someone who has personally configured billing workflows, revenue schedules, automation, saved searches, dashboards, and reporting within NetSuite—not someone who has only partnered with administrators or consultants Demonstrated experience billing across multiple revenue streams, including SaaS subscriptions, consumption-based billing, hardware, professional services, advertising, and enterprise contracts Experience operating in complex billing environments supporting large customer populations, multi-location account structures, and multiple revenue models simultaneously Ability to define system requirements, document solutions, and partner with technical teams to implement scalable processes and workflows Strong working knowledge of Salesforce as the upstream source of contract and order data Solid understanding of ASC 606, deferred revenue, revenue schedules, and billing-to-GL reconciliation Strong analytical, operational, and problem-solving skills with a track record of improving processes and systems Excellent communication skills and the ability to influence stakeholders across Finance, Sales, RevOps, Product, and Engineering Experience with Avalara or similar tax automation platforms Familiarity with Mulesoft or similar integration technologies Experience with Tableau or other BI tools Experience with Ironclad or another contract lifecycle management platform Background in media, advertising, content, music, or licensing-driven businesses Experience supporting multi-unit, franchise, enterprise, or location-based customer models Benefits Equity Comprehensive benefits Company Overview Rockbot is a streaming media platform for businesses including TV, background music, mobile app and digital signage applications. It was founded in 2010, and is headquartered in Oakland, California, USA, with a workforce of 51-200 employees. Its website is http//rockbot.com. Apply To This Job Apply tot his job Apply To this Job