Remote Customer Support Associate – Manufacturing Tech SaaS | Help Shape the Future of Industrial Efficiency at arenaflex

Join arenaflex and Become the Voice That Powers Modern Manufacturing

Are you a natural problem-solver who thrives on helping people, untangling complex challenges, and making customers feel genuinely cared for? Do you want to build your career at a company where your ideas matter from day one, where every interaction you have directly shapes the success of a fast-growing platform, and where the mission is nothing short of transforming how manufacturers operate across the globe? If so, arenaflex wants you on our team.

arenaflex is a dynamic, Series A–backed technology company headquartered in the heart of Chicago's River West neighborhood, with a bold vision to reshape the manufacturing industry. We have built a powerful yet elegantly simple platform that empowers manufacturers to slash costs, gain unprecedented visibility into their operations, and unlock new levels of efficiency. Our recent funding round has set the stage for rapid expansion, and we are investing heavily in the people who will help us scale. That is where you come in.

We are looking for a Remote Customer Support Associate – Manufacturing Tech SaaS to join our growing customer-facing team. This is not a routine ticket-queue job. This is an opportunity to become a trusted partner to our customers, a critical bridge between our engineering and customer success teams, and a key contributor to the evolution of our platform.

What You Will Be Doing at arenaflex

As a Customer Support Associate at arenaflex, you will be the frontline advocate for our customers—the people who rely on our platform to make smarter decisions every day. Your work will be varied, fast-paced, and deeply rewarding. Every day will bring new challenges, new questions, and new opportunities to make a tangible difference.

Core Responsibilities

• Customer Engagement and Issue Resolution: Handle a steady stream of incoming customer inquiries and concerns via email and through our HubSpot support portal. Respond with empathy, clarity, and a genuine desire to solve problems the first time.
• Cross-Functional Collaboration: Work hand-in-hand with our internal sales and customer success teams to ensure pilots are launched smoothly, existing customers are supported continuously, and every account receives the attention it deserves.
• Engineering Escalation and Bug Investigation: Partner closely with our engineering team to escalate bugs, investigate product issues, and help translate complex technical findings into language customers can understand and act upon.
• Product Education: Help educate our customer base on platform features, best practices, and new capabilities so they can extract maximum value from arenaflex.
• Process and Knowledge Management: Use Notion and other internal tools to organize customer feedback, document processes, manage internal information, and contribute to a knowledge base that helps the entire team work smarter.
• Customer-Centric Triage: Take customer calls when needed, actively listen to concerns, prioritize urgency, and route issues to the appropriate internal teams with full context and clear notes.
• Continuous Improvement: Identify recurring themes in customer feedback and partner with product and engineering teams to advocate for improvements that benefit the broader customer base.

What We Are Looking For

At arenaflex, we believe that great customer support professionals are made through a combination of mindset, curiosity, and a deep commitment to helping others. While we have a few baseline expectations, we are far more interested in your potential than a perfect resume.

Essential Qualifications

• Problem-Solving Prowess: Strong analytical and problem-solving skills, with a demonstrated ability to distill clear solutions from many sources of information, even when the path forward isn't immediately obvious.
• Customer Service Experience: Prior experience working in a customer service, customer support, or client-facing role—whether at a startup, a call center, a retail environment, or anywhere else you have helped people solve problems.
• Rapid Learner: The ability to learn new systems, tools, and processes quickly. Our platform is intuitive, but every customer environment is unique, and agility is essential.
• Excellent Communication: Clear, concise, and empathetic written and verbal communication skills. You should be a strong note-taker and an organized thinker who can keep multiple conversations straight at once.
• Self-Direction: Comfortable working independently in a remote environment, with the discipline to manage your own time, prioritize effectively, and ask for help when needed.

Preferred Qualifications

• Experience with HubSpot, Notion, or similar SaaS tools.
• Familiarity with the manufacturing, supply chain, or industrial sectors.
• Exposure to B2B SaaS environments, especially in a support or onboarding capacity.
• A background in startup environments where wearing multiple hats is the norm.

Why You Might Love Working at arenaflex

Working at arenaflex is not your average job. It is a chance to be part of something meaningful from the ground floor. Here is what makes our culture special:

• Your Work Matters Immediately: As a Series A–funded startup, every team member is critical. The work you do will directly impact our business from your very first week—not someday in the distant future.
• Cross-Functional Collaboration: We are a tight-knit, cross-functional team that genuinely thrives on collaboration. You will work alongside engineers, customer success managers, sales professionals, and product leaders every single day.
• A Massive Vision with Real Traction: Our ambition is huge, but we are not just dreaming—we have the team, the technology, and a growing customer base to back it up.
• Talented, Humble Teammates: Our team is composed of exceptionally talented individuals who are at the top of their fields, yet remain grounded, supportive, and eager to lift each other up.
• Marathon, Not a Sprint: We believe building arenaflex is a long-term endeavor, and we actively support a balanced life. Burnout helps no one.
• Freedom and Trust: You will learn a tremendous amount very quickly, and we trust you to operate with autonomy in achieving your mission.
• Customers as Partners: We don't view customers as "cash cows." We see them as long-term partners in our journey to revolutionize an industry. We detest the clunky, poorly designed status quo of industrial sales, and our customers feel that difference.

Why This Role Might Not Be the Right Fit

We want to be upfront. This role is not for everyone, and that is okay. It might not be a fit if:

• You do not enjoy interacting with people. This is a customer-facing role that requires taking customer calls and triaging work with your internal team.
• You are unorganized, not a strong note-taker, or a poor communicator.
• You are easily stressed or unaccustomed to fast-paced, ever-changing work.
• You prefer to work in isolation rather than as part of a collaborative team.
• You are not a hands-on individual or motivated to get things done quickly. At arenaflex, no task is too small or too large.

Compensation, Benefits, and Perks

We believe that taking care of our team is non-negotiable. arenaflex offers a competitive compensation package and a benefits suite designed to support your health, your future, and your family.

• Salary: $40,000 – $50,000 annually, depending on experience.
• Unlimited PTO with a 2-Week Minimum: We value work-life balance deeply, and we want every team member to feel supported, restored, and ready to take on the day.
• Flexible Work Location: This position is fully remote, or you can opt for a partially remote arrangement with access to co-working spaces in Charlotte or downtown Chicago.
• 401(k) Plan: Build your financial future with our retirement savings program.
• Comprehensive Health Insurance: Medical, vision, and dental coverage for you and your family.
• Flexible Work Schedule: We trust you to manage your time in a way that delivers results while honoring your life outside of work.

Growth and Development at arenaflex

Joining arenaflex as a Customer Support Associate is more than just a job—it is the launchpad for a long-term career in customer experience, SaaS, or product. From day one, you will be exposed to the inner workings of a fast-scaling tech company, learning how engineering, product, sales, and customer success intersect. Many of our team members grow into roles in customer success management, product operations, technical account management, and beyond. If you are ambitious, curious, and willing to put in the work, there is no ceiling on where you can go at arenaflex.

Our Commitment to You

At arenaflex, we are committed to building a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to do their best work. We believe that the best ideas come from teams with different backgrounds, perspectives, and lived experiences, and we actively seek to create that environment. Whether you are working from your home office, a coffee shop, or one of our co-working spaces, you are an integral part of our team.

Ready to Apply?

If this role feels like the right fit for your skills, your ambitions, and your values, we would love to hear from you. We are not just looking for a resume—we are looking for a person. Tell us about your experience, your goals, and why you are excited about arenaflex. Help us understand how you would approach supporting our customers, collaborating with our team, and contributing to our mission of transforming the manufacturing industry.

Join arenaflex, and let's build something remarkable together. Your next chapter starts here.