Customer Service Sales Consultant – Hybrid Inbound Sales & Retention Specialist (Richardson, TX)

About arenaflex

At arenaflex, we believe every conversation is an opportunity to make a difference. As a recognized leader in communications and technology, arenaflex has spent decades connecting people, businesses, and communities across the nation. From pioneering the earliest telephone networks to rolling out cutting-edge fiber and 5G solutions, our commitment to innovation has never wavered. Today, our mission is more important than ever: helping customers harness the power of the latest technology to stay connected to the people, passions, and pursuits that matter most in their lives.

When you join arenaflex, you become the voice of a brand trusted by millions. Our hybrid customer service and sales teams are the heart of that promise — the frontline experts who transform everyday interactions into lasting relationships. We are looking for motivated, customer-centric professionals who are excited by the challenge of combining consultative selling with world-class service in a fast-paced, rewarding environment.

Position Overview

We are hiring a Customer Service Sales Consultant – Hybrid Inbound Sales & Retention Specialist to join our growing team at our Richardson, Texas location (2270 Lakeside Blvd, Richardson, TX 75082). This is a hybrid role, with 3–4 days per week working on-site in our contact center and 1–2 days per week working remotely from home. Candidates must be able to reliably commute to the Richardson office for their in-center shifts.

As a Premier Service Consultant, you will be the first point of contact for prospective and existing customers — combining sales expertise with genuine care to deliver exceptional experiences on every call, chat, or email. If you thrive on hitting goals, solving problems, and helping people find the perfect technology solutions, this is your opportunity to build a career with limitless possibilities at arenaflex.

Key Responsibilities

• Customer Acquisition & Onboarding: Handle inbound inquiries from prospective customers, guiding them through new service setups for voice, internet, wireless plans, and the latest devices on the market.
• Service Optimization: Address the needs of existing customers, including billing questions, payment assistance, plan changes, upgrades, and technical support requests.
• Consultative Selling: Identify upsell and cross-sell opportunities during every interaction, matching customers with the right products, services, and promotional offers based on their unique needs.
• Issue Resolution: Provide timely, effective solutions for customer concerns; perform basic troubleshooting and escalate complex issues to Tier 3 support when necessary across voice, internet, and data networks.
• Multi-Channel Support: Manage a high volume of customer interactions through phone, chat, email, and other digital channels in a fast-paced inbound contact center environment.
• Account Management: Accurately maintain customer records, process adjustments, and ensure all interactions are documented in accordance with arenaflex standards.
• Product Expertise: Become a subject-matter expert on arenaflex's full lineup of products, services, rate plans, billing structures, and promotional offers — simplifying complex information for customers at every touchpoint.
• Cross-Functional Training: Receive cross-training to handle a broad range of call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support as business needs evolve.
• Goal Achievement: Meet or exceed daily, weekly, and monthly sales and performance targets while maintaining high customer satisfaction scores.
• Compliance & Security: Adhere to all arenaflex policies, security protocols, and compliance standards — both in-center and during remote work-from-home shifts.

What Your Day-to-Day Looks Like

Your typical shift at arenaflex is dynamic, energizing, and customer-focused. You'll log in to multiple systems and tools designed to help you resolve customer inquiries quickly and accurately. Early in your shift, you might be helping a new customer choose between wireless plans and assisting them with device activation. An hour later, you could be guiding an existing customer through a billing discrepancy, offering a credit where appropriate, and recommending a service upgrade that better fits their household needs.

Throughout the day, you'll listen actively, ask the right questions, and provide tailored recommendations that help customers get more value from their arenaflex services. When technical issues arise, you'll lean on your training to perform basic troubleshooting — and when something requires deeper investigation, you'll partner with Tier 3 support to ensure a seamless resolution. Scheduled breaks, lunches, and open availability time are built into every shift so you can recharge and stay sharp.

Essential Qualifications

• Customer Service Experience: Previous experience in a call center, retail sales, customer service, or related customer-facing role.
• Sales Drive: Demonstrated ability (or strong desire to develop) consultative selling skills with a track record of meeting or exceeding sales goals.
• Schedule Flexibility: Willingness to work a set schedule that may include days, evenings, weekends, holidays, and occasional overtime based on business needs.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically.
• Technical Aptitude: Comfortable using multiple computer systems, navigating digital tools, and learning new technology platforms quickly.
• Problem-Solving Mindset: Strong analytical and critical-thinking skills with the ability to resolve customer issues on the first contact whenever possible.
• Reliability: Must be available, accessible, and accountable during established work schedules, including remote shifts.

Preferred Qualifications

• Prior experience in telecommunications, wireless sales, inbound sales, or retention roles.
• Familiarity with CRM platforms, billing systems, and contact center software.
• Bilingual or multilingual abilities (a plus, but not required).
• Experience working in a hybrid or remote capacity with strong self-discipline and time-management skills.
• Track record of consistently exceeding performance KPIs in a metrics-driven environment.

Work-From-Home Requirements

For the 1–2 days per week you work from home, you will need:

• Verified, secure, reliable, dedicated high-speed internet service to support business operations.
• An established, dedicated work area including a desk, chair, electrical outlet, and direct LAN connection.
• A workspace that aligns with arenaflex's WFH standards (technical, security, physical, noise level, and Clean Desk policy compliance).
• Willingness to participate in periodic workspace audits, which may include remote desktop observation, call and screen recordings, live webcam monitoring, and photo/video verification of your setup.
• arenaflex provides all necessary equipment — including a keyboard, monitor, computer, and mobile device — so you can hit the ground running.

Compensation & Rewards

At arenaflex, we believe great work deserves great pay. Our Premier Service Consultants earn a competitive base pay of $600.00 – $696.50 per week, plus the opportunity to earn up to $36,000 in annual commissions when sales goals are achieved. Individual starting salary within this range may vary based on geography, experience, expertise, and education/training. Beyond your base and commission, you'll have access to one of the most comprehensive benefits packages in the industry.

Comprehensive Benefits Package

• Health Coverage: Medical, dental, and vision insurance to keep you and your family healthy.
• Retirement Savings: 401(k) plan with company support to help you build long-term financial security.
• Tuition Reimbursement: Financial assistance to continue your education and grow your career.
• Generous Time Off: Paid Time Off and company-designated holidays — including at least 23 days of vacation per year and 9 company holidays (based on date of hire).
• Paid Parental Leave: Paid time off to bond with your new child.
• Additional Sick Leave: Beyond state and local requirements, where available.
• Adoption Reimbursement: Financial support for employees growing their families through adoption.
• Disability Benefits: Short-term and long-term disability coverage.
• Life Insurance: Life and accidental death insurance for peace of mind.
• Supplemental Programs: Critical illness, accident, hospital indemnity, and group legal coverage options.
• Employee Assistance Programs (EAP): Confidential support for personal, professional, and family challenges.
• Wellness Programs: Extensive employee wellness initiatives to support your physical and mental health.
• Employee Discounts: Up to 50% off on eligible arenaflex mobility plans, accessories, internet, fiber (where available), and phone services.

Training & Career Development

From your very first day at arenaflex, you'll receive paid training and access to extensive resources designed to set you up for success. We invest in our people — providing hands-on coaching, ongoing learning modules, and cross-training opportunities that allow you to expand your skill set across multiple service areas, including collections, retention, advanced technical support, and sales channel coordination.

Career possibilities at arenaflex are truly limitless. Many of our top leaders, trainers, and operations managers started their careers in roles just like this one. Whether you aspire to specialize in technical support, move into team leadership, or transition into corporate roles down the road, arenaflex provides the roadmap, mentorship, and mobility to help you get there.

Our Culture at arenaflex

Working at arenaflex means joining a community that values innovation, collaboration, and customer obsession. Our hybrid model gives you the best of both worlds — the energy and camaraderie of an in-center team environment, plus the flexibility and focus of remote work. We celebrate diversity, champion inclusion, and are committed to equal employment opportunity for all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, genetic information, veteran status, or any other characteristic protected by law.

We also provide reasonable accommodations for qualified individuals with disabilities, because we believe talent comes in many forms. Our employee wellness programs, EAP resources, and inclusive leadership initiatives are designed to ensure every team member feels supported, valued, and empowered to thrive.

Who You Are

You're someone who genuinely enjoys helping people. You pick up the phone with a smile in your voice, you listen carefully before you speak, and you take pride in solving problems. You are motivated by goals, energized by fast-paced environments, and confident in your ability to learn quickly. You want a career — not just a job — and you're ready to put in the effort to grow, earn, and make an impact.

If you've worked as a Wireless Sales Associate, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this role will feel like a natural next step — with the added benefits of hybrid flexibility, uncapped commission potential, and a clear path forward at a globally respected brand.

Ready to Take the Lead?

If you're ready to become the voice of arenaflex — connecting customers with the technology that powers their lives — we want to hear from you. Bring your ambition, your empathy, and your drive, and we'll provide the training, tools, and team to help you succeed.

Apply today and start your journey with a company that has been pioneering connections for nearly 150 years and isn't slowing down. Your next chapter begins at arenaflex.

Position Details

• Weekly Hours: 40 (Full-Time)
• Employment Type: Regular
• Location: 2270 Lakeside Blvd, Richardson, TX 75082 (Hybrid)
• Base Pay: $600.00 – $696.50 per week plus up to $36,000 in annual commissions