Product Quality Assurance Agent (Remote - Michigan residents)
About the Role
Location: Remote – Michigan residents If you're interested in working from home, have a background in customer service and are comfortable on a computer, this could be a great opportunity for you! What to Expect As a remote Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required! Why Apply Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities
What You'll Do
Receive calls from dealers Gather and document information Effectively and efficiently deliver resolutions using defined processes and applications Meet quality and productivity targets by:Having a good understanding of project operations and workflow processes Delivering services that meet those goals Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com Chat hours:M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time Closed on some holidays. TA will respond to after-hours questions the next business day. Skills for Success Required Skills Strong computer navigation and typing skills Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) A positive, self-starter attitude with a solid work ethic and meticulous attention to detail Excellent interpersonal and listening skills Eligibility Requirements Must have the ability to pass a pre-employment background check and drug screen High school diploma or equivalent Proven success in a relevant / related position for one or more year Call center experience One or more years of customer service experience Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern / 8 a.m. - 6 p.m. Central / 7 a.m. - 5 p.m. Mountain / 6 a.m. - 4 p.m. Pacific time Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
Associate degree Remote Work Requirements Michigan resident Secluded and distraction-free work environment Required internet setup:High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits Medical and prescription coverage Dental and vision insurance Paid time off Associate wellness program with rewards for annual checkups Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account (FSA) Life insurance Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier 24/7 online access to doctors through Teladoc 24/7 nurse help desk Patient advocacy with free 24/7 support for benefit questions and claims Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected]. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy Apply To This Job