[Remote] Senior Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Senior Customer Service Rep to provide excellent service to customers regarding Life insurance policies. The role involves responding to customer requests, processing transactions, and ensuring customer satisfaction while working from a remote location.

Responsibilities

• Respond to customer requests via telephone, providing excellent service to the company’s customers who have or are looking to obtain a Life insurance policy through their employer
• Rely on instructions and pre-established guidelines to perform job functions
• Process transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfaction
• Discuss topics such as enrolling or changing life insurance amount, confirming or changing beneficiary, policy provisions, coverage continuation upon retirement/leaving employer, status of customer requests, and billing inquiries

Skills

• High school diploma or equivalent required
• Ability to work during the hours of operation, Monday-Friday 8:00am – 11:00pm EST with flexibility in regard to shifts worked
• Ability to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to work
• Use of video during interviews, coaching, weekly huddles, and virtual training required
• Minimum 1 year of experience in the field or in a customer service role preferred
• Technical skills, adaptability, and flexibility
• Strong interpersonal skills and decision-making abilities
• Ownership of learning and confidence in material grasp
• Ability to use reference materials effectively

Benefits

• Company-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.

Company Overview