[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Claravine is The Data Standards Company, helping brands and agencies manage their digital experience through standardized data solutions. As a Customer Success Manager, you will ensure customers realize value from The Data Standards Cloud, guiding them from onboarding to full adoption and driving long-term partnership value.
Responsibilities
- Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals
- Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes
- Represent the voice of the customer internally, advocating for their needs and priorities
- Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives
- Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes
- Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption
- Use data-driven health indicators to anticipate risks early and intervene with clear action plans
- Surface insights that help customers optimise their data standards practice and unlock additional value
- Collaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs
- Share customer feedback and insights to help shape future product development and go-to-market strategy
- Drive ongoing value realisation by mapping Claravine capabilities to the customer business objectives
- Facilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives
- Partner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI
- Develop success plans that evolve over time as customer maturity and use cases grow
Skills
- 5+ yrs experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customers
- Experience in the martech/adtech industry (ex: Ad targeting and bidding, content generation, analytics, sentiment analysis, attribution modeling, etc.) or experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystem
- Experience with owning and guiding the full client experience from onboarding to renewal
- Comfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers
- Self-motivated, strong organizational and time management skills
- Problem solver looking for solutions to support customers
- Excellent verbal and written communication skills
- Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders
- Familiarity with data transfer methods such as SSO, SFTP, API
Benefits
- Comprehensive medical, dental, and vision coverage
- Claravine pays 80% of the premium cost across all enrollment tiers (individual, family, etc.)
- Access to additional services including Kindbody (gynecology & family building care), TalkSpace (online mental health therapy), Teladoc, and One Medical.
- 401k with company match up to 3.5%
- Flexible Time Off (With Manager Approval)
- 9 paid company holidays in the US, plus the week between 12/24-1/1
- Generous parental leave paid at 100%
- 8 weeks gender-neutral parental leave
- 8 weeks for employees delivering a child (16 weeks total)
- Monthly technology stipend to support remote work costs (e.g., internet)
- One-time New Employee Stipend to set up your remote workspace
Company Overview