[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. PGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. They are hiring an Operations Manager to oversee end-to-end service delivery operations for a large-scale technology deployment program, ensuring effective communication and coordination among customers and internal teams.

Responsibilities

• Managing incoming deployment requests and work orders
• Building, tracking, and driving projects through successful completion
• Scheduling the right resources based on skills, availability, scope, and location
• Ensuring accurate project tracking, revenue capture, and operational reporting
• Maintaining strong communication across internal teams, customers, and partners
• Receive and triage deployment requests and work-order submissions
• Review project details within applicable partner portals and track engagements by unique project identifiers
• Build and maintain projects in our work-management system (Wrike) using established templates
• Capture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periods
• Assign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximity
• Coordinate schedules with project stakeholders and ensure assignments remain current
• Proactively address scheduling conflicts and resource gaps
• Calculate and apply project adjustments, including mileage, after-hours, and weekend factors
• Ensure project amounts and revenue recognition data are accurate
• Manage deployment logistics and ensure projects remain on schedule
• Coordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirements
• Monitor project progress and proactively resolve issues
• Ensure completed work orders are properly closed
• Confirm engineers submit required completion documentation
• Transition completed projects to invoicing with accurate supporting information
• Reconcile time and cost center information (Paylocity)
• Maintain accurate project and financial records
• Ensure all revenue-related data is properly captured in Wrike
• Support reporting and operational visibility across the organization
• Partner daily with customers, technology partners, finance, staffing/HR, and delivery teams
• Support operational forecasting, including upcoming PTO, contract transitions, and hiring needs
• Help improve processes and operational efficiency

Skills

• 4+ years of experience managing operations, service delivery, or projects (people and/or program management)
• Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through
• Experience using work-management or PSA platforms (Wrike or similar)
• Experience using resource scheduling tools (Resource Guru or similar)
• Comfortable working within vendor and partner portals
• Excellent written and verbal communication skills with a proactive approach to follow-up
• Self-directed, dependable, and comfortable working in a fast-paced environment
• Experience within IT services, technology deployments, field services, or a partner/channel environment preferred
• Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus
• Background in technology deployment or field-service operations
• Experience supporting invoicing, cost centers, or revenue operations
• Familiarity with public-sector or federal contracting environments

Benefits

• Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
• A vision plan
• Dental insurance with the base dental plan option paid for by PGTEK
• Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered
• PGTEK offers a matching 401(k) plan
• A discount on pet insurance through ASPCA Pet Insurance
• An Employee Assistance Program is available at no cost to all employees
• PGTEK offers a generous amount of PTO and Holidays
• An Education Assistance Program is available after 12 months of employment

Company Overview