[Remote] Associate Account Service Manager

Note: The job is a remote job and is open to candidates in USA. Guardian Life is a leading insurance company dedicated to inspiring well-being. The Associate Account Service Manager serves as a primary point of contact for clients, managing complex service inquiries and delivering client-focused solutions while enhancing operational effectiveness.

Responsibilities

• Own and resolve complex client inquiries end-to-end, applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions
• Analyze service trends and internal data to proactively identify risks, patterns, and opportunities for process improvement
• Partner with internal stakeholders (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes
• Build and maintain trusted relationships with clients and brokers through clear communication, expectation-setting, and follow-through
• Provide consultative guidance to clients, including education on products, policies, processes, and emerging considerations impacting their plans
• Monitor account activity and service indicators, anticipating potential issues and taking proactive action to mitigate risk
• Ensure accuracy and quality of policy-related changes, identifying and addressing discrepancies as needed
• Contribute to continuous improvement efforts by surfacing insights, recommending enhancements, and supporting evolving processes and tools

Skills

• Bachelor's degree or equivalent experience
• Experience in a client-facing, service, or account management role
• Demonstrated ability to analyze information and solve problems
• Demonstrated ability to communicate effectively across audiences
• Demonstrated ability to manage multiple priorities with attention to detail
• Experience working across multiple systems
• Familiarity with modern tools or automation is a plus
• Exposure to Group Benefits products

Benefits

• In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Benefits apply to full-time eligible employees.
• Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
• Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

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