[Remote] Copy Of Human Resource Assistant - Federal
Note: The job is a remote job and is open to candidates in USA. APV is a mission-driven technology company transforming organizations through advanced technology and human ingenuity. The Human Resource Assistant provides operational and administrative HR services to the Department of Homeland Security, supporting high-volume HR transactions, customer service operations, and compliance activities.
Responsibilities
- Provide contractor support for DHS HR Shared Services operations, including processing routine HR actions and responding to employee and manager inquiries
- Serve as a first-level support resource, triaging requests and escalating complex matters to DHS HR Specialists or government leads
- Support standardized HRSS workflows to ensure timely, accurate, and consistent service delivery
- Process and maintain personnel records in federal HR systems (e.g., EmpowHR, NFC, USA Staffing, or successor systems)
- Perform data entry, validation, and quality checks to ensure accuracy and completeness of HR data
- Handle Personally Identifiable Information (PII) in compliance with DHS security, privacy, and records management policies
- Respond to HR inquiries related to onboarding, benefits, leave, personnel actions, and HR policies
- Document and track requests using HR case management or ticketing systems
- Provide professional, customer-focused service in a shared services environment supporting multiple DHS components
- Support onboarding and offboarding activities, including documentation review and routing
- Prepare HR correspondence, forms, and supporting documentation
- Assist with scheduling, recordkeeping, and coordination of HR operational activities
- Assist with routine HR reporting and data extracts to support DHS operational oversight
- Ensure contractor support activities align with DHS directives, OPM regulations, and applicable collective bargaining agreements
- Support audits, data validation efforts, and internal quality assurance reviews
Skills
- Bachelor's degree in human resources, Public Administration, or related field
- Three (3) to five (5) years of experience providing administrative, HR, or shared services support in a federal or large enterprise environment
- Experience supporting HR operations, personnel processing, or customer service functions
- Demonstrated ability to work in a high-volume, deadline-driven environment
- Strong attention to detail and commitment to data accuracy and confidentiality
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Experience providing contractor support to DHS or other federal agencies
- Familiarity with federal HR systems (EmpowHR, NFC, USA Staffing)
- Knowledge of OPM regulations and federal HR processes
- Prior experience in an HR Shared Services or centralized HR operations model
Company Overview