[Remote] Product Delivery Project Manager – Telephony

Note: The job is a remote job and is open to candidates in USA. New Era Technology is a global team committed to creating a workplace where everyone feels valued and empowered. They are seeking a Product Delivery Project Manager to support the deployment of Zoom & Polycom Phone products across the CLIENT's Retail Branches, focusing on project deliverables, data integrity, and providing metrics and reporting.

Responsibilities

• Track project deliverables related to the implementation of Zoom phone at each branch
• Update the status of deliverables in a centralized repository
• Manipulate spreadsheets, including those used as data input for Zoom implementations
• Uploading spreadsheets and submit webforms into a centralized repository
• Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes
• Quality-assure data sets to ensure accuracy / data integrity
• Providing routine metrics and reporting on Zoom
• Track project deliverables related to the implementation of Zoom phone per branch and updating the status of deliverables in a centralized repository
• Manipulate and upload spreadsheets and submit webforms, including those used as data input for Zoom implementations; quality-assure data sets to ensure accuracy / data integrity
• Participate in various project meetings with, or on behalf of, the CLIENT'S Product Delivery Manager
• Actively track daily deployments; track issues and mitigations
• Assess deployment process and offer suggestions for process improvement
• Research any opportunities to improve the project's Monday.com repository and where applicable, participate in the hands-on administration of the tool
• Back-up / Back-fill CLIENT'S Product Delivery Manager under certain circumstances (where possible, these scenarios will be planned)

Skills

• Strong focus on accuracy and attention to detail
• Proficient/Strong with Excel including basic formulas, pivot tables, graphing (Required)
• Proficient in PowerPoint (Required)
• Technical Problem-Solving skills
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Ability to track a project through its lifecycle to successful deployment
• Ability to work in a fast-paced environment and industry that is continually changing
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates
• 2-4 years' experience as a technology Project Coordinator
• 8-10 years' experience using PC in business environment including MS Office
• Highly Proficient in Monday.com (Required)
• Minimum Beginner-Level Experience in Applying and/or Developing AI to Solve Problems (Required)
• Strong Technical Problem-Solving Skills, with Strong Fundamentals in Data Networking (Required)
• Proficiency in Excel and PowerPoint (Required)
• Exposure to technology in the financial industry is a plus
• Exposure to Monday.com is a plus
• Experience with Tableau dashboarding (Preferred but not Show Stopper)
• Telephony experience

Benefits

• Work alongside industry-certified experts
• Access continuous training
• Enjoy competitive benefits
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates
• Remote

Company Overview

Company H1B Sponsorship