[Remote] We're Hiring: Client Success Specialist (Freelance, Remote)

Note: The job is a remote job and is open to candidates in USA. The Legal Podcast Network specializes in providing turnkey podcasting services for professionals, primarily attorneys. They are seeking a proactive and personable Client Success Associate to ensure that attorney clients have a seamless experience with their podcasting services.

Responsibilities

• Onboard new attorney clients and guide them through our processes
• Address and resolve any issues or concerns that arise- including payment issues, ad copy, reports, etc
• Schedule podcast recordings and manage the production timeline
• Regularly check in with clients to ensure they are caught up and satisfied with our services
• Serve as the main point of contact for clients, facilitating their progress through the podcasting pipeline

Skills

• Proven experience in customer service, preferably with clients such as lawyers
• Excellent communication skills and the ability to engage and manage clients assertively
• Strong organizational skills and attention to detail
• Must have a computer and high-speed internet
• Must have a good camera separate from a laptop (regular web camera)
• Must have a dedicated work area with a professional background for regular video calls with clients
• Must have a good headset or microphone
• Understand that as a remote position, we will be using a program to monitor workflow

Benefits

• PLUS bonuses based on client status'
• This is a 1099 Position.

Company Overview

• At The Legal Podcast Network, we empower attorneys to build authority and attract high-value clients through professional podcasting. It was founded in 2019, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.thelegalpodcastnetwork.com.

Apply tot his job Apply To this Job