Part‑Time Customer Support & Service Technician – Remote & Tampa, FL – $27/hr – Beverage Equipment Maintenance at arenaflex
About arenaflex – Innovating Refreshment Delivery Worldwide
arenaflex is a global leader in beverage solutions, delivering iconic drinks to millions of consumers every day. With a legacy of more than a century in the industry, arenaflex combines cutting‑edge technology, sustainable practices, and a passionate workforce to keep the world refreshed. Our commitment to excellence extends beyond the products we bottle – it includes the people who maintain the equipment that ensures every sip is served perfectly chilled. As we continue to expand our service footprint, we are looking for dedicated, customer‑focused professionals to join our growing team of service technicians.
Why This Role Matters
Our customers rely on arenaflex’s state‑of‑the‑art dispensing equipment to deliver cold, refreshing beverages in restaurants, stadiums, retail stores, and other high‑traffic venues. As a Part‑Time Customer Support & Service Technician, you will be the frontline guardian of that experience. You will travel to client sites, diagnose and repair equipment, perform preventive maintenance, and ensure that every machine operates at peak performance. Your work directly impacts customer satisfaction, brand reputation, and the overall reliability of arenaflex’s beverage network.
Key Responsibilities
- Equipment Maintenance & Repair: Perform mechanical services and light refurbishments on soft‑drink dispensing equipment in accordance with arenaflex standards.
- Troubleshooting: Diagnose and resolve issues with beverage wellspring machines, including electrical, hydraulic, and refrigeration components.
- Preventive Care: Conduct routine inspections, cleaning, and preventive maintenance to keep refrigeration units operating efficiently.
- Installation Support: Assist with the setup and commissioning of new dispensing units, ensuring proper alignment, calibration, and compliance with safety regulations.
- Documentation: Accurately record service activities, parts used, and time spent in arenaflex’s field service management system.
- Customer Interaction: Provide courteous, professional support to clients, explaining repairs, offering usage tips, and reinforcing arenaflex’s commitment to service excellence.
- Team Collaboration: Work closely with fellow technicians, dispatch coordinators, and the regional support team to share knowledge and improve service processes.
- Flexibility: Be prepared to work weekends, holidays, or on‑call shifts when urgent service requests arise.
Essential Qualifications
- High school diploma or equivalent (GED) – a solid educational foundation is required.
- Valid driver’s license with a clean driving record – you will need to travel to client locations across the Tampa area and occasionally to remote sites.
- Demonstrated mechanical aptitude – experience repairing or maintaining machinery, especially beverage dispensing equipment, is highly valued.
- Physical ability to lift up to 50 pounds and perform tasks that require standing, bending, and climbing ladders.
- Strong communication skills – the ability to convey technical information in a clear, friendly manner to non‑technical customers.
- Reliability and punctuality – consistent attendance and adherence to scheduled service windows are critical.
Preferred Qualifications & Additional Skills
- Associate’s degree or technical certification in HVAC, refrigeration, or mechanical engineering.
- Previous experience working with commercial beverage dispensing systems, such as soda fountains, keg coolers, or ice machines.
- Familiarity with basic electrical schematics and the ability to safely test voltage and continuity.
- Knowledge of safety protocols, including lockout/tagout procedures and OSHA regulations.
- Proficiency with handheld diagnostic tools, tablet‑based service apps, and basic computer literacy.
- Customer‑service orientation with a track record of resolving issues promptly and courteously.
Core Competencies for Success
- Problem‑Solving: Quickly identify root causes and implement effective solutions.
- Attention to Detail: Ensure every component is correctly installed, calibrated, and documented.
- Time Management: Prioritize service calls to meet SLA (Service Level Agreement) commitments.
- Team Spirit: Share insights and best practices with peers to elevate overall service quality.
- Adaptability: Thrive in a dynamic environment where priorities can shift based on client needs.
Compensation, Benefits & Perks
arenaflex offers a competitive hourly rate of $27 per hour for part‑time technicians, reflecting the specialized skill set required for this role. In addition to base pay, you will enjoy a comprehensive benefits package that may include:
- Flexible scheduling to accommodate personal commitments and academic pursuits.
- Paid time off and holiday pay for eligible employees.
- Access to a company‑wide health and wellness program, including medical, dental, and vision coverage.
- Retirement savings options with employer matching contributions.
- Professional development opportunities, such as certification reimbursement and on‑the‑job training.
- Employee discount programs for arenaflex products and partner brands.
- Uniform allowance and tools provided to support your field work.
Career Growth & Learning Opportunities
arenaflex is committed to nurturing talent from within. As a part‑time service technician, you will have clear pathways to advance your career, including:
- Progression to full‑time service roles with increased responsibility and higher compensation.
- Specialization tracks such as refrigeration engineering, advanced diagnostics, or field leadership.
- Mentorship programs pairing you with senior technicians and regional managers.
- Access to an internal learning portal offering courses on emerging technologies, safety standards, and customer experience excellence.
- Opportunities to transition into corporate support functions, such as operations planning, logistics, or product development.
Work Environment & Culture at arenaflex
At arenaflex, we foster a collaborative, inclusive, and safety‑first culture. Our field teams are empowered to make decisions that benefit both the customer and the company. You will be part of a supportive network that values:
- Safety: Rigorous training and ongoing safety audits ensure you return home healthy every day.
- Innovation: We continuously invest in new technologies to improve equipment reliability and service efficiency.
- Diversity & Inclusion: A workplace where diverse perspectives are celebrated and every voice is heard.
- Community Engagement: Opportunities to participate in local outreach programs and sustainability initiatives.
- Recognition: Regular acknowledgment of outstanding performance through awards, bonuses, and public commendations.
Application Process
If you are a motivated, mechanically inclined professional who thrives on delivering exceptional customer experiences, we want to hear from you. Follow the steps below to apply:
- Click the “Apply Job!” button below to be redirected to our secure candidate portal.
- Complete the online application, attaching your resume and any relevant certifications.
- Submit a brief cover letter highlighting your experience with beverage equipment or similar mechanical systems.
- Our recruitment team will review your submission and contact you within 5‑7 business days to discuss next steps.
Apply Job!
Join arenaflex – Make Every Sip Count
At arenaflex, your technical expertise becomes a catalyst for delighting millions of consumers. By ensuring that every dispenser works flawlessly, you help us uphold a tradition of refreshment that spans generations. Ready to embark on a rewarding part‑time career that blends hands‑on mechanics with outstanding customer service? Apply today and become a vital part of the arenaflex service family.
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