Experienced Patient Care Coordinator – Remote Customer Service for arenaflex Healthcare Solutions
At arenaflex Healthcare Solutions, we're dedicated to empowering patients to manage their health and treatment at home. As a national leader in providing high-quality medical products and services, we're committed to delivering exceptional customer care through our extensive network of locations across 45 states. Our team of passionate professionals is driven by a shared vision of improving patient outcomes and enhancing their overall quality of life. We're seeking a skilled and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our remote customer service team, you'll play a vital role in ensuring seamless communication with patients, resolving issues, and providing timely support for their medical needs. Job Information
- Job Type Full-time, Remote
- Pay $16/hour + Quarterly Bonus Opportunity
- Schedule 5 days a week, including every Saturday and Sunday, with three evening shifts during weekdays starting at or after 400pm Central time
- Location Must live in the US and within 60 miles of any arenaflex Location
- Benefits + 100% Remote Work from Home day one of employment + Comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance, disability insurance, and paid time off + Employee discount program, employee recognition program, and bonus and incentive opportunities + Mileage reimbursement and telephone reimbursement (when applicable) Essential Duties and Responsibilities
- Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through the On-line Pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned Qualifications
- Employment Requirements + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Education and/or Experience + High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background
- Skills, Knowledge, and Abilities + Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team Physical Demands
- Requires sitting, walking, standing, talking, or listening
- Requires close vision to small print on computer and/or paperwork Machines, Equipment, and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Word and Excel
- Office equipment; fax machine, copier, printer, phone, and computer/tablet
- Understanding use of all applicable home medical equipment and supplies Why Join arenaflex Healthcare Solutions?
- Career Growth Opportunities arenaflex Healthcare Solutions is committed to the growth and development of our employees. We offer opportunities for advancement, training, and education to help you achieve your career goals.
- Learning Benefits Our comprehensive training program will equip you with the skills and knowledge necessary to excel in your role and beyond.
- Work Environment and Company Culture arenaflex Healthcare Solutions values a positive and supportive work environment. Our team is passionate about delivering exceptional customer care and making a difference in the lives of our patients.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We appreciate your interest in arenaflex Healthcare Solutions and look forward to reviewing your application. Equal Opportunity Employer arenaflex Healthcare Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job Apply To This Job