Remote Benefit Customer Service Representative – arenaflex Insurance Enrollment Support (Bilingual Preferred, Flexible Hours)

About arenaflex

arenaflex is a global leader in talent solutions and technology services, empowering organizations to navigate the fast‑changing landscape of health, benefits, and insurance. With a workforce of over 80,000 professionals and a client portfolio that spans more than 6,000 companies—including a majority of Fortune 500 enterprises—arenaflex delivers innovative, people‑first solutions that drive measurable results. Our culture is built on collaboration, continuous learning, and a commitment to diversity, equity, and inclusion. As a member of the arenaflex family, you will join a network of forward‑thinking specialists who are passionate about making a tangible difference in the lives of customers and the success of our partners.

Position Overview

arenaflex is seeking enthusiastic, customer‑focused individuals to fill the role of Remote Benefit Customer Service Representative. This contract position supports a large insurance client during the critical benefits open‑enrollment season. The role is primarily home‑based, with an initial on‑site training day at our Bloomington, MN office (within a one‑hour radius). Successful candidates will guide plan participants through enrollment, answer questions about health and pension options, and provide compassionate assistance via phone, chat, and messaging platforms. The assignment runs for up to six months, with the potential for permanent placement for top performers.

Key Responsibilities

• Establish immediate rapport with plan participants, delivering clear, empathetic communication that builds trust.
• Navigate a variety of communication styles—phone, chat, and message center—adapting tone and approach to meet each caller’s needs.
• Assist participants in enrolling, updating, or modifying health care and pension plans, ensuring accuracy and compliance with client policies.
• Maintain strict confidentiality of personal health information in accordance with HIPAA, data‑privacy regulations, and arenaflex security standards.
• Document every interaction with thorough, organized call and case notes, preserving a reliable audit trail for future reference.
• Participate actively in team huddles, training sessions, and performance reviews to continuously improve service quality.
• Identify trends or recurring issues and communicate insights to supervisors, contributing to process enhancements.
• Perform additional duties as assigned, including supporting other client accounts during peak periods.

Required Qualifications

• Minimum of 6 months to 1 year of experience in a call‑center or customer‑service environment, preferably within the insurance or benefits sector.
• Demonstrated ability to manage high‑volume inbound calls while maintaining composure and professionalism.
• Strong verbal communication skills with clear diction and active listening abilities.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and familiarity with CRM or ticketing platforms.
• Reliable high‑speed internet connection and a quiet, dedicated workspace that meets arenaflex remote‑work eligibility criteria.
• Eligibility to work in the United States and willingness to travel to the Bloomington, MN office for the mandatory first‑day training.
• Flexibility to work any shift between 7 am – 7 pm CST, with the ability to extend hours during peak enrollment periods.

Preferred Qualifications

• Bilingual proficiency in French or Spanish, with the ability to conduct full conversations in the secondary language (eligible for a pay increase).
• Previous experience handling health‑care or retirement‑plan enrollment inquiries.
• Certification or coursework related to HIPAA compliance, data privacy, or customer‑service excellence.
• Demonstrated track record of meeting or exceeding performance metrics such as average handle time, first‑call resolution, and customer satisfaction scores.

Skills & Competencies

• Empathy & Compassion: Ability to listen actively and respond with genuine concern for each participant’s unique situation.
• Problem‑Solving: Quickly assess issues, identify root causes, and provide accurate, actionable solutions.
• Attention to Detail: Precise data entry and meticulous documentation to ensure compliance and audit readiness.
• Adaptability: Comfortable shifting between phone, chat, and messaging channels while maintaining consistent service quality.
• Time Management: Efficiently balance multiple tasks, prioritize urgent inquiries, and meet deadlines during high‑volume periods.
• Team Collaboration: Share knowledge, support peers, and contribute to a positive, results‑driven team environment.

Career Development & Learning Opportunities

arenaflex invests heavily in employee growth. While on contract, you will receive:

• Comprehensive onboarding and role‑specific training delivered by seasoned subject‑matter experts.
• Access to arenaflex’s online learning portal, featuring courses on advanced communication techniques, data security, and insurance fundamentals.
• Mentorship from senior supervisors who began their careers in seasonal roles—mirroring the path you could follow.
• Opportunities to cross‑train on additional client accounts, expanding your skill set and positioning you for full‑time opportunities within arenaflex.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $18 /hr, with a pay premium for bilingual candidates. Additional benefits include:

• Performance‑based incentives and overtime pay during peak enrollment periods.
• Potential transition to a permanent, full‑time role for high‑performing individuals.
• Flexible scheduling that respects work‑life balance—no weekend shifts required.
• Remote‑work equipment stipend to ensure a professional home office setup.
• Access to arenaflex’s employee assistance program, health‑wellness resources, and discount programs.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of inclusion, respect, and continuous improvement. At arenaflex, you will experience:

• A supportive leadership team that values feedback and encourages innovation.
• Regular virtual team‑building activities, recognition programs, and celebration of milestones.
• A commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.
• Transparent communication channels that keep you informed about company initiatives, performance goals, and career pathways.

Application Process

If you are ready to make a meaningful impact on the benefits enrollment experience for thousands of plan participants, we want to hear from you. Submit your application today, and take the first step toward a rewarding career with arenaflex.

Apply Job!