[Remote] Member Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Vira Health is a women's healthcare technology company providing virtual clinical care and educational resources. As a Member Operations Specialist, you'll be responsible for coordinating clinicians, supporting members, and ensuring the operational workflows of Vira's virtual clinics run smoothly across multiple healthcare systems.

Responsibilities

• Run our clinics, daily. Own clinician scheduling, appointment triage, and the operational workflows that keep our UK, South African, and US clinics moving - so practitioners can focus on care
• Be the first responder for members. Triage and respond across Intercom, the Vira Member Zone inbox, Slack, and email - handling queries directly where you can, and routing clinical or complex issues to the right team
• Own clinical governance and compliance workflows. Clinical safety reporting and utilisation tracking; US credentialing, payer eligibility, and chart audits
• Improve how we work. Identify operational pain points and partner with clinical, product, and operations teams to sharpen our processes over time

Skills

• 2+ years in clinical operations, virtual care, or healthcare member support. You've handled both the operational backbone (workflows, scheduling, compliance) and the member-facing side (responding to queries, building rapport, resolving issues). Ideally in a healthcare or healthtech setting
• Working knowledge of the US healthcare system is essential. You'll own US-facing workflows day-to-day, including payer eligibility, clinician credentialing, collaboration agreements, and chart audits. You already understand how the system works - and can use that understanding to unlock problems for patients
• Strong attention to detail, paired with the drive to improve. You follow SOPs precisely, spot when a workflow is broken, and partner cross-functionally to fix it rather than work around it
• Full ownership in a remote, async environment. You drive work forward without prompting, anticipate problems before they're urgent, and chase loose ends without being asked
• Strong prioritisation across competing queues and timezones. UK, SA, and US operations every day - knowing what •not• to do matters as much as knowing what to do
• Excellent written and verbal communication. You build rapport quickly in a virtual setting, across members, clinicians, and internal teams
• Comfortable across digital platforms and health technology tools. You pick up new systems quickly (ClickUp, Slack, Intercom, Healthie, JustCall, others)
• Compassionate, empathetic, and non-judgmental in all member interactions, with discretion and professionalism around clinical and patient data
• Cultural humility and a genuine commitment to serving diverse communities
• Experience in telehealth, digital health, or virtual care operations
• Experience in a startup or fast-paced scale-up environment
• Working knowledge of clinical safety / clinical governance reporting
• Multi-lingual capabilities (particularly French, Spanish, Arabic, or other languages relevant to our markets)

Benefits

• Offers Equity
• Remote-first, with a flexible and internationally distributed team.
• A mission-driven environment where your work has a direct and meaningful impact on the health outcomes of women and families worldwide.
• Values-led culture built around being Bold, listening deeply, and pursuing Excellence.

Company Overview