[Remote] Senior Forward Deployed Engineer (AI Agent)
Note: The job is a remote job and is open to candidates in USA. Cresta is a company focused on enhancing customer experiences through its AI platform, which integrates conversational AI agents and conversation intelligence. They are seeking a Senior Forward Deployed Engineer to develop and optimize AI agents, ensuring successful deployments and collaboration with customers and internal teams.
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta's AI platform and tools
- Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
- Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
- Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
- Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
- Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
- Provide a tight feedback loop to our product and engineering teams - identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
- Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
- Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
- Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning
Skills
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering
- Proficiency in Python and Golang, with the ability to write clean, efficient code
- Familiarity with AI/ML concepts
- Experience with cloud platforms (AWS, Google Cloud Platform, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
- Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
- Excellent communication and project management skills
- Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
- You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions
- Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred
- Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Company Overview
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