[Remote] Product Manager – Front-End Systems & Workflow Optimization
Note: The job is a remote job and is open to candidates in USA. American Family Care is a leading provider of urgent care and primary care services. The role is focused on optimizing core practice management systems and front-end revenue workflows, requiring a technically fluent product manager to drive system improvements and enhance operational efficiency.
Responsibilities
- Practice Management System Optimization
- Serve as the product lead for scheduling, registration, eligibility, and checkout workflows
- Improve system configurations (visit types, templates, payer rules, permissions, workflows)
- Identify root causes of workflow friction and propose technical or configuration-based solutions
- Partner with vendors and engineering teams to implement enhancements
- Redesign front-end workflows to reduce manual work and improve clinic throughput
- Align system configuration with operational best practices
- Eliminate duplicate data entry and rework
- Balance operational needs with scalable enterprise standards
- Understand and document data flow between PMS, RCM, BI, and engagement platforms
- Work directly with vendors to troubleshoot integration or configuration issues
- Interpret API documentation and system behaviors when diagnosing issues
- Support system enhancements involving integrations, automation, or workflow logic
- Identify opportunities to automate manual processes
- Support evaluation and implementation of AI or digital workflow enhancements
- Prioritize practical, ROI-driven improvements over experimental initiatives
- Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework)
- Use performance data to prioritize roadmap decisions
- Measure and report ROI of implemented changes
Skills
- 5–8 years of experience in product management, healthcare technology, or system implementation
- Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations
- Understands how software is built and deployed, even if not actively coding today
- Comfortable reading API documentation and mapping data flows
- Demonstrates strong ownership and does not wait for direction to drive resolution
- Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions
- Bachelor's degree required; healthcare or technical background preferred
- Experience configuring or implementing PMS/EMR systems
- Familiarity with integration concepts (APIs, webhooks, data mapping)
- Experience collaborating closely with engineering teams
- Strong analytical skills and comfort working with operational data
- Demonstrated bias toward diagnosing root causes rather than escalating issues
Benefits
- Performance-based bonus tied to operational and revenue impact
- This is a remote position.
- Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
Company Overview