[Remote] Senior Manager, Business Operations

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a Senior Manager, Business Operations to partner closely with executives on strategic priorities and manage the company's operating model. This role involves evaluating key drivers, designing reporting frameworks, and leading cross-functional initiatives to ensure alignment with business objectives.

Responsibilities

• Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making
• Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic
• Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations
• Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives
• Design, implement, and continuously improve the company's operating model, including business reviews, quarterly planning, and executive reporting
• Manage prioritization processes to ensure alignment with business objectives as the organization scales
• Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance
• Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology
• Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics
• Ensure alignment between business requirements and technical execution by connecting strategy with delivery
• Leverage data and analytics to inform decision making, build insights, and support leadership priorities
• Identify trends and emerging risks across the business and proactively highlight areas requiring attention
• Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges
• Operate with a high degree of autonomy while maintaining close alignment with PMO leadership

Skills

• 6+ years of experience in business operations, strategic finance, consulting, banking, or a related field, with demonstrated ownership of strategic initiatives
• Proven ability to partner with senior leadership and contribute informed perspectives on complex business challenges
• Experience building or scaling programs, processes, or reporting frameworks from the ground up
• Strong execution skills with the ability to establish clarity, structure, and accountability while avoiding unnecessary complexity
• Advanced analytical capabilities, with experience working across operational and financial data to generate actionable insights
• Excellent written communication skills, with the ability to synthesize complex information into clear, concise, and leadership-ready materials
• Ability to operate effectively in ambiguous, fast-paced environments with a focus on outcomes and decision-making
• Strong interpersonal and collaboration skills, with the ability to navigate cross-functional priorities
• Hands-on approach and willingness to independently develop analyses, materials, and deliverables as needed
• Preferred experience in auto lending or consumer lending, with familiarity across originations, credit, and servicing
• Proficiency in analytical tools and technologies, including Excel and spreadsheet modeling, business intelligence platforms such as Tableau or Power BI, and familiarity with SQL or related data querying tools preferred

Benefits

• Generous salaries
• Competitive health and welfare benefits
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Quarterly social outings
• Monthly lunches
• A robust employee recognition, and training development program to enhance your career with us
• Maintaining a healthy work-life balance
• Unprecedented career growth
• Career plan that benefits everyone
• Proven record of investing in you

Company Overview

Company H1B Sponsorship