[Remote] VP - Account Management

Note: The job is a remote job and is open to candidates in USA. HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The VP of Account Management will serve as the strategic lead for Medicare Advantage client relationships, managing partnerships and overseeing the launch of new client engagements while building a high-performing account management team.

Responsibilities

• Serve as the primary executive relationship owner for HarmonyCares' Medicare Advantage plan partners
• Build trusted, durable relationships with senior stakeholders at client organizations, including medical directors, network executives, and value-based care leaders
• Proactively identify client needs, surface opportunities for deeper collaboration, and address issues before they escalate
• Translate client needs into HarmonyCares’ actions and proactively solve problems in client service both withing account management team and collaborating with other HarmonyCares functions and team
• Lead regular business reviews, reporting on performance metrics, clinical outcomes, and partnership value
• Oversee the end-to-end implementation process for new client launches in new and existing markets
• Partner cross-functionally with clinical operations, data/analytics, and market teams to ensure launches are executed on time and to contract specifications
• Develop and refine implementation playbooks to drive consistency and efficiency across engagements
• Proactively identify issues in implementation process and solve problems to keep implementations on track and enhance client experience
• Manage and develop a team of account management professionals
• Set clear goals, provide ongoing coaching, and create a culture of accountability and excellence
• Build team capacity to scale with organizational growth
• Translate client feedback and market intelligence into actionable insights for internal strategy and product development
• Work with claims and other health care data to track performance, demonstrate value, and identify opportunities for improvement
• Support contract renewals and new business development activity in partnership with the SVP and business development team
• Employees will be required to perform other job-related assignments as requested

Skills

• Bachelor's degree in healthcare administration, business, marketing, or another related field
• 10+ years of progressive experience in health care, with meaningful exposure to Medicare Advantage plans, and value-based care providers
• Demonstrated ability to manage complex client relationships at a senior level
• Strong client-service orientation with a track record of building trust and delivering results for partners
• Exceptional organizational and project management skills and attention to detail, with the ability to manage multiple priorities simultaneously
• Ability to work with claims data, utilization reports, and other health care data to inform decision-making and communicate performance
• Proven leadership and team management experience
• Strong written and verbal communication skills; comfortable presenting to senior executives
• Ability to work with Medicare Advantage plans, including familiarity with plan operations, network management, or member engagement preferred
• Knowledge of delegated risk arrangements, including understanding of risk contracts, shared savings models, or similar value-based structures preferred
• Familiarity with Medicare program design, CMS regulations, or ACO/value-based care program structures preferred
• Master's degree in healthcare administration, business, marketing, or another related field
• Prior healthcare consulting experience with focus on serving health insurance clients
• Prior experience in home-based care, complex care management, or services for high-need/high-cost populations

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified

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