[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Allianz Group is one of the most trusted insurance and asset management companies in the world. The Account Manager is responsible for managing and renewing a portfolio of policies, ensuring profitable growth and retention in alignment with company strategy while enhancing service quality and identifying opportunities for cross-selling and up-selling.

Responsibilities

• Deliver high-quality customer service to drive retention and strengthen client relationships
• Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model
• Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution
• Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectives
• Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelines
• Engage with customers in the renewal process, including price negotiation and collecting key updates
• Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communication
• Ensure compliance with all internal and external regulatory standards
• Implement account management plans based on the target service model: Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategies

Skills

• Bachelor's degree in a related field
• 2-4 years of experience in account management, underwriting, or a related sales/service environment
• Knowledge of the credit insurance market, including brokers and competitors
• Strong ability to manage a high volume of clients while maintaining strong relationships
• Problem-solving skills with a strategic, adaptable approach to client and operational challenges
• Basic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processes

Benefits

• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits

Company Overview