[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a global staffing service seeking a Customer Service Representative who enjoys engaging with people and resolving issues. The role involves handling inbound calls, providing information about healthcare plans, and ensuring a positive experience for all callers.

Responsibilities

• Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs
• Accurately document member information and call notes
• Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives
• Complete outbound follow-up calls as appropriate
• De-escalate callers when handling complaints and/or grievances, escalating if appropriate
• Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals
• Complete offline work tasks as needed
• Other duties as assigned

Skills

• High School Diploma (or GED equivalent) is required; Associate's degree is preferred
• 1-3 years of inbound call center customer service experience is required, healthcare is preferred
• Demonstrated ability to remain positive and professional during stressful periods
• Ability to work in a high speed environment
• Attention to detail
• Proven ability to effectively multi-task, and complete work timely and accurately
• Proficient typing skills with attention to accuracy and quality is essential
• Solid computer skills including: Excel, Microsoft Word and Outlook
• Solid verbal and written communication skills
• Must be able to read and interpret policies, procedures and instructions
• Associate's degree is preferred
• Healthcare experience is preferred
• Knowledge of Medicaid is a plus

Benefits

• Remote / Work from home
• Bring Your Own Device (BYOD) per attached specs
• Training Hours: Monday – Friday 9:00 am - 5:00 pm EST
• Training Duration: 2 Weeks - 100% attendance is expected
• Nesting Hours: Monday – Friday 9:00 am – 5:00 pm EST
• Nesting Duration: 1 Week - 100% attendance is expected

Company Overview