[Remote] Strategic Account Manager , U.S. - Flooring SBU

Note: The job is a remote job and is open to candidates in USA. Milliken & Company is a global manufacturing leader focused on materials science and sustainable innovations. The Strategic Account Manager is responsible for developing and growing strategic customer relationships across the U.S., identifying enterprise-level opportunities, and ensuring alignment across various teams to create long-term value for customers.

Responsibilities

• Develop and execute strategic account plans including key stakeholder mapping, growth opportunities, retention strategies, and long-term account objectives
• Build and maintain strong relationships with end-users, specifiers, influencers, and procurement decision makers to deepen engagement and expand Milliken’s presence within assigned accounts
• Apply value-based selling anchored in Total Cost of Ownership (TCO) to demonstrate long-term operational and financial advantages beyond unit cost
• Lead and coordinate proposal, negotiation, pilot, and rollout activities across assigned strategic accounts, including RFI, RFP, and RFQ responses
• Ensure teams are aligned to the customer's priorities, decision process, and long-term objectives to support sustained growth and account expansion
• Partner with regional and territory sales teams to support consistent execution, alignment, visibility, and communication across customer touchpoints
• Provide insight on customer needs, market activity, and competitive positioning to inform marketing, product development, and commercial strategy
• Engage with sustainability, marketing, product, and sales enablement resources to deliver compelling, differentiated messaging and customer-specific value propositions
• Represent Milliken at key customer events, industry conferences, and strategic forums to advance relationships and uncover new opportunities
• Maintain accurate pipeline visibility and forecasting discipline using CRM tools and standardized sales process expectations

Skills

• Bachelor's degree or an equivalent combination of education and relevant experience
• Proven experience in strategic selling, account leadership, or business development in a commercial or B2B environment
• Strong communication skills and executive presence, with the ability to engage multiple decision-maker levels
• Demonstrated ability to lead and coordinate complex work across functions and regions
• Proficiency in CRM systems and standard business applications (Excel, PowerPoint, Word, Salesforce or similar)
• Willingness to travel approximately 60% depending on business needs
• Strong strategic thinking capability with the ability to influence and persuade internal and external stakeholders without direct authority
• Experience building long-term customer relationships grounded in trust, commercial insight, and partnership
• Excellent written and verbal communication skills, including the ability to tailor messaging to executive audiences and cross-functional teams
• Demonstrated judgment and problem-solving capability with the ability to navigate ambiguity and remove barriers to progress
• Ability to prioritize and lead multiple initiatives while managing complexity across customers, teams, and timelines
• A growth-minded, proactive approach focused on creating measurable customer and business impact
• Ability to operate with discipline and resilience in a fast-paced environment with evolving priorities

Benefits

• This role is also eligible for an annual performance-based bonus.

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