[Remote] Technical Account Manager (Territory of WA, OR, ID, HI, AK)
Note: The job is a remote job and is open to candidates in USA. Eagleview is seeking a Technical Account Manager to manage a portfolio of technical customers, focusing on retention, satisfaction, and revenue growth. This client-facing role involves onboarding and supporting clients, collaborating with internal teams, and ensuring a seamless customer experience in complex technical environments.
Responsibilities
- Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints
- Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment
- Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance
- Assist with Technical sales presentations
- Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success
- Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team
- Support timely renewal discussions and collaborate on securing customer commitments
- Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective
- Understand the customer environment to assure maximum deployment across the organization
- Work closely with internal teams (Onboarding, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment
- Ensure that all available customer integrations are configured
- Identify and facilitate all opportunities for training
- Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support
- Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools
- Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration
Skills
- Bachelor's degree or equivalent professional experience
- 2+ years of experience in account management, customer success, or a related client-facing technical role
- Strong communication, technical problem-solving, and relationship management skills
- Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows
- Applicant must live within a reasonable distance of a major airport in Washington, Oregon, or Idaho
- Experience in SaaS, cloud services, or other technology-enabled environments
- Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
- Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings
Benefits
- Commission target of $30,000
Company Overview