[Remote] Customer Success Intern
Note: The job is a remote job and is open to candidates in USA. SAP Taulia is a fintech company that aims to revolutionize working capital solutions. As a Customer Success Intern, you will support the Customer Success Management team by assisting with customer programs, data analysis, and strategic projects, while gaining valuable experience in a fast-paced environment.
Responsibilities
- Program Support: Partner with a team of Customer Success Managers to help Taulia customers' programs succeed and grow total account revenue
- Data Analysis & Recommendations: Assist CSMs in researching, analyzing data, and preparing recommendations for internal and external stakeholders to optimize and expand customer programs
- Issue Resolution: Track support tickets and coordinate closely with Taulia’s Technical Services and Support teams to ensure outstanding customer issues are resolved promptly
- Strategic Projects: Support additional cross-functional or strategic projects outside of day-to-day account management tasks
- Meeting Preparation: Assist in gathering metrics and preparing materials for Quarterly Business Reviews (QBRs) and operational readiness meetings
- Continuous Learning: Proactively seek out learning opportunities, including internal product training, shadowing senior team members, and mentoring sessions
Skills
- Currently pursuing a degree in Business, Finance, Supply Chain Management, Economics, Communications, or a related field
- Strong analytical skills with the ability to interpret data and translate it into actionable insights
- Excellent written and verbal communication skills; comfortable interacting with cross-functional teams
- High level of curiosity and a proactive willingness to learn from peers and take guidance on complex tasks
- Highly organized with the ability to balance multiple activities and meet deadlines
- Familiarity with or eagerness to learn tools such as Salesforce, Looker, Excel, and Jira
Benefits
- Flexible work schedule
- Remote-friendly environment
- Comprehensive Insurance Coverage (Medical, Dental, Vision, Life)
- Comprehensive PTO Structure (PTO, Sick Leave, Bereavement)
- Company-issued equipment (laptop, monitor, etc.)
- Career Development/Pathing
- EAP Program/Mental Health Advocacy
- Supportive Work Culture
Company Overview