[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Spyne is transforming automotive retail through Generative AI, and they are seeking an Enterprise Customer Success Manager to own and grow strategic dealership relationships across the United States. The role involves driving product adoption, ensuring customer success, and influencing retention and expansion outcomes through strong partnerships with executive stakeholders.
Responsibilities
- Manage a portfolio of strategic dealership and enterprise automotive accounts
- Build trusted relationships with executive stakeholders and key decision-makers
- Develop account success plans aligned with customer business objectives
- Drive onboarding, implementation, adoption, and long-term product utilization
- Identify barriers to adoption and proactively execute success plans
- Ensure customers realize measurable ROI from Spyne's platform
- Own customer health, retention, and renewal outcomes
- Partner with Sales to identify expansion opportunities across existing accounts
- Support upsell and cross-sell initiatives through strong customer advocacy and value demonstration
- Lead Quarterly Business Reviews (QBRs) and strategic account planning sessions
- Present insights, usage trends, ROI metrics, and recommendations to dealership leadership teams
- Influence executive stakeholders through data-driven storytelling
- Act as the bridge between customers and internal teams
- Partner closely with Product, Engineering, Operations, and Sales to shape roadmap priorities and improve customer experience
- Surface actionable feedback that drives product innovation
Skills
- 4+ years of experience in Customer Success, Account Management, Strategic Accounts, or Client Services within SaaS or technology companies
- Proven experience managing U.S.-based customers and executive stakeholders
- Strong customer lifecycle ownership experience, including onboarding, adoption, renewal, and expansion
- Exceptional communication and relationship-building skills
- Data-driven approach to customer management and business reviews
- Ability to thrive in high-growth, fast-paced environments with ambiguity
- Willingness to travel regularly across the United States
- Experience working with enterprise or mid-market accounts
- Automotive retail technology experience
- Familiarity with dealership ecosystems, CRM platforms, DMS platforms, or retail operations
- Experience with AI, automation, SaaS, or digital transformation products
- Knowledge of platforms such as HubSpot, Salesforce, Gainsight, Zendesk, Looker, or Tableau
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