[Remote] Salesforce Functional Analyst
Note: The job is a remote job and is open to candidates in USA. Niyam IT is a technology company focused on innovative solutions in various sectors including Emergency Preparedness and Health IT. They are seeking an experienced Salesforce Functional Analyst to support federal programs by analyzing business needs and translating them into functional requirements for Salesforce solutions.
Responsibilities
- Analyze business and user needs within a federal program environment and document detailed functional requirements
- Collaborate with government stakeholders to define system scope, objectives, and business processes aligned to mission needs
- Conduct research, fact-finding, and data analysis to support solution design and program objectives
- Facilitate requirements gathering sessions, stakeholder interviews, and working groups with federal clients
- Translate business requirements into functional specifications for Salesforce configuration and development teams
- Support Agile or hybrid project delivery, including backlog grooming, sprint planning, and user story development
- Ensure solutions align with federal compliance requirements (e.g., NIST, FedRAMP, security and privacy standards)
- Assist in the development of end-user documentation, SOPs, and training materials
- Deliver end-user training and provide post-deployment support to federal users
- Provide subject matter expertise in Salesforce functionality and business process optimization
- Analyze system issues and recommend compliant, scalable solutions
- Support preparation of project deliverables, reports, and required contract documentation
- Coordinate with cross-functional teams, including security, infrastructure, and development, to ensure successful delivery
Skills
- US Citizenship with ability to successfully complete a federal background investigation
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field
- Minimum of 5 years of experience as a Functional Analyst, Business Analyst, or similar role
- Hands-on experience supporting Salesforce implementations or enhancements
- Experience working on federal government contracts or within regulated environments
- Strong understanding of requirements gathering, business process analysis, and documentation practices
- Experience supporting system testing, including UAT coordination and defect tracking
- Familiarity with federal compliance frameworks such as NIST 800-53, FedRAMP, or similar
- Strong analytical, problem-solving, and critical-thinking skills
- Excellent communication skills with the ability to interact with government stakeholders
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Platform App Builder)
- Experience with Salesforce GovCloud or other secure cloud environments
- Experience working in Agile/Scrum environments using tools such as Jira or Azure DevOps
- Knowledge of Salesforce products such as Sales Cloud, Service Cloud, or Experience Cloud
- Familiarity with data reporting, dashboards, and analytics within Salesforce
- Experience with integrations between Salesforce and other federal systems
- Strong experience with user training, change management, and adoption strategies
Benefits
- Flexible Work Hours: Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work-life balance effectively.
- Remote Work: Niyam IT understands the value of flexibility. We offer remote work.
- Career Growth: Niyam IT is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company.
- Great People: Our people are the blueprint of who Niyam IT is to the industry and community.
- Great Environment: Niyam IT fosters a great environment where innovation, collaboration, and personal growth thrive.
- Diversity & Inclusion: We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam IT.
Company Overview