[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. WellHive is a company focused on enhancing customer engagement through its platform. They are seeking a Customer Success Manager who will be responsible for managing customer accounts, driving platform adoption, and ensuring customers achieve value from their partnership with WellHive.
Responsibilities
- Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one
- Build and maintain relationships with key stakeholders including site leadership, schedulers, and program leads
- Drive platform adoption by working with end users to integrate WellHive into their daily workflows
- Monitor account health, identify risks early, and lead intervention efforts when issues arise
- Partner with internal teams to address customer needs and surface insights from the field
- Communicate progress and trajectory to customers and internal stakeholders through structured reporting
- Serve as a platform expert for customers, helping them get the most value from WellHive
Skills
- 3+ years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company
- Track record of driving measurable customer outcomes
- Strong relationship-building and stakeholder management skills
- Comfort working with data and translating it into customer-facing insights
- Excellent written and verbal communication skills
- Ability to work in complex, multi-stakeholder environments
- Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs
- Background in healthcare scheduling, referral coordination, or community care
- Experience driving adoption of a software platform with multiple user types
- Experience in utilizing different software applications/CRMs to manage and monitor customer interactions
Company Overview