[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

Responsibilities

• Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support
• Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns
• Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions
• Develop and execute success plans tailored to customers' strategic goals and operational workflows
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI
• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations
• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs
• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies
• Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance
• Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements
• Drive customer retention and renewals by consistently demonstrating value
• Identify opportunities for scope expansion or additional solutions based on customer needs
• Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals
• Prepare for and lead formal presentations to discuss account health and future plans

Skills

• Bachelor's degree in Business, Economics, Healthcare Administration, or a related field
• 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology
• Experience working in small teams where both strategic thinking and tactical execution are required daily
• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams
• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences
• Proficient in PowerBI and data analytics
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)
• Demonstrate ability to work effectively in small team environments and early-stage companies
• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization
• Willingness to travel as required (up to 30%)

Benefits

• Equity through our Employee Stock Option Plan
• Bonus-eligible roles
• Full benefits package including unlimited PTO and 401k program with employer match
• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued

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