Remote Night Shift Customer Service & Operations Support Specialist – Enterprise Order Management & Logistics Coordination Role at arenaflex

Join arenaflex – Where Night Owls Drive Exceptional Customer Experiences

At arenaflex, we believe that great customer service doesn't clock out when the sun goes down. In fact, some of the most impactful work happens under the cover of night — when the rest of the world sleeps, our dedicated teams are hard at work ensuring that enterprise clients receive the seamless support they deserve around the clock. If you're the type of professional who thrives in the quiet hours, who finds motivation in autonomy, and who takes genuine pride in keeping operations running smoothly behind the scenes, we have an extraordinary opportunity waiting for you.

arenaflex is a dynamic, fast-growing organization committed to delivering world-class support solutions to enterprise clients across the globe. We pride ourselves on our people-first philosophy, our investment in cutting-edge technology, and our unwavering commitment to customer success — no matter the hour. We are currently seeking a talented and detail-oriented Remote Night Shift Customer Service & Operations Support Specialist to join our team and play a pivotal role in managing enterprise maintenance orders, supporting field technicians, and ensuring the highest standards of service delivery across our entire operations ecosystem.

About This Role at arenaflex

This is a full-time, remote position designed for professionals who excel in structured yet dynamic environments and who are comfortable working the night shift. Following a structured in-person training period at our Green Bay, WI office, you'll transition to a fully remote setup — giving you the flexibility to work from the comfort of your own home while contributing to a mission-critical function within arenaflex's operations. You'll be an essential part of our customer success infrastructure, serving as the connective tissue between field technicians, logistics coordinators, internal departments, and external clients.

As a Customer Service & Operations Support Specialist working the night shift, you'll be entrusted with managing arenaflex Enterprise Maintenance Orders from inception to closeout — a responsibility that demands precision, accountability, and a genuine commitment to excellence. You'll be cross-trained across multiple functional areas, including logistics coordination, system support, and customer communications, ensuring that you develop a well-rounded skill set that serves you throughout your career at arenaflex.

Key Responsibilities at arenaflex

Your day-to-day responsibilities at arenaflex will encompass a broad and rewarding range of tasks designed to keep our operations running smoothly through the night hours. You can expect to:

• Monitor and screen enterprise maintenance orders within our proprietary system, ensuring all orders are properly documented, categorized, and queued for appropriate action — never letting a single request fall through the cracks during overnight hours.
• Support technicians with order closeouts, verifying that all work performed meets quality standards, that documentation is complete and accurate, and that orders are formally closed out in accordance with arenaflex operational protocols.
• Manage internal escalations with professionalism and urgency, ensuring that high-priority orders are accepted, processed, and rolled forward in a timely manner — resolving bottlenecks before they become problems.
• Perform detailed data entry across multiple platforms, updating order information, technician notes, client details, and service records with precision and care.
• Generate and maintain reports and operational trackers, providing real-time visibility into order status, technician performance, and service delivery metrics for arenaflex leadership teams.
• Provide cross-functional logistics and system support, assisting with inventory coordination, scheduling logistics, and troubleshooting system-related issues as they arise during overnight operations.
• Handle inbound and outbound communications — including phone calls and emails — with both internal arenaflex teams and external enterprise clients, maintaining a professional, solutions-oriented demeanor at all times.
• Collaborate with the wider arenaflex team to identify process improvements, flag recurring issues, and contribute to the ongoing optimization of our overnight support workflows.

What arenaflex Offers You

At arenaflex, we believe that taking care of our team is the foundation of taking care of our clients. We offer a comprehensive and competitive benefits package designed to support your health, your financial wellbeing, and your peace of mind — both during and after your time with us.

Comprehensive Benefits Package

• Company-Paid Short-Term Disability Insurance — fully covered by arenaflex, ensuring you have income protection during unexpected health events without any personal cost.
• Company-Paid Life Insurance — providing financial security for your loved ones as a standard part of your employment at arenaflex.
• Employee Assistance Program (EAP) — 100% company-paid, giving you and your family access to confidential counseling, legal guidance, financial planning support, and wellness resources whenever you need them.
• 401(k) Retirement Plan with Company Match — arenaflex is invested in your long-term financial future and contributes to your retirement savings to help you build wealth over time.
• Medical, Dental, and Vision Insurance — comprehensive healthcare coverage options to keep you and your family healthy.
• Long-Term Disability Insurance — extended income protection for situations requiring longer recovery periods.
• Critical Illness and Accident Insurance — additional coverage options to protect against unexpected medical events.

Competitive Compensation

This role offers a starting hourly rate of $15.00 per hour, with an additional $2.00 per hour shift differential for working the night shift — recognizing and rewarding the unique demands of overnight work. Your total hourly compensation at arenaflex begins at $17.00 per hour, and we regularly review compensation to ensure our team members are paid competitively within the industry.

Work Schedule & Location Details

This position at arenaflex follows a structured onboarding and work schedule designed to set you up for success from day one:

• In-Person Training Period: All new hires complete a comprehensive training program at the arenaflex office located in Green Bay, WI. Training is conducted during regular daytime business hours, Monday through Friday, and is designed to fully equip you with the knowledge, tools, and confidence to excel in the role before transitioning to remote work.
• Remote Work After Training: Upon successful completion of the training period, you will transition to a fully remote work arrangement — working from your home or dedicated workspace with the flexibility and comfort that remote work affords.
• Shift Schedule: Once remote, you will work a 12-hour rotating night shift schedule from 6:00 PM to 6:00 AM. This schedule may include weekend nights and, on occasion, holiday shifts or overtime as required by arenaflex operational needs.
• Location Requirement: Candidates must live within a 45-minute to 1-hour radius of Green Bay, WI. This ensures you can attend the in-person training and, if ever needed, easily return to the office for in-person meetings or team events.
• Remote Work Requirements: Candidates must have reliable high-speed internet and a dedicated, distraction-free workspace suitable for professional remote work. You'll need a quiet environment conducive to focused work, data entry, and professional communications throughout your shift.

Qualifications & Requirements

Essential Qualifications

• High School Diploma or GED equivalent — a foundational requirement for all arenaflex team members in this role.
• Effective oral and written communication skills — you must be able to clearly articulate information, ask thoughtful questions, and document work accurately across both written and verbal channels.
• Strong follow-through and multi-tasking ability — the night shift at arenaflex moves quickly, and you must be able to manage competing priorities while ensuring no detail is overlooked.
• Independent work capability — remote night shift work requires a high degree of self-motivation, discipline, and the ability to stay productive with minimal direct supervision.
• Strong computer navigation skills and proficiency with Microsoft Office Suite (Word, Excel, Outlook) — you'll be navigating complex systems and managing data throughout your shift.
• Ability to work under pressure and respond with urgency — when escalations arise, arenaflex team members are expected to respond quickly and thoughtfully, keeping client experience at the center of every decision.

Preferred Qualifications

• 1+ year of customer service experience — while not strictly required, candidates with a background in customer-facing roles will thrive in this position at arenaflex.
• Experience in logistics, operations, or order management — familiarity with order lifecycle management, technician support workflows, or enterprise maintenance processes is a significant plus.
• Previous experience with enterprise software systems or CRM/order management platforms — if you've navigated complex business systems before, you'll adapt quickly to arenaflex's tools.

Core Competencies for Success at arenaflex

Beyond formal qualifications, arenaflex looks for team members who embody certain core competencies that drive exceptional performance in overnight support roles:

• Problem-solving mindset: The ability to research issues independently, think creatively, and propose practical solutions when challenges arise — without always having a supervisor immediately available.
• Adaptability and fast learning: The overnight operations environment at arenaflex can shift quickly. We need team members who embrace change, pick up new instructions rapidly, and adjust course with confidence.
• Detail orientation: In order management and data entry, small errors can have large consequences. Meticulous attention to detail is non-negotiable at arenaflex.
• Time management and deadline orientation: You'll be managing orders, escalations, and reports simultaneously — strong organizational skills are essential.
• Professional composure: Whether communicating with an external enterprise client or an internal technician, every arenaflex representative carries themselves with professionalism, empathy, and a solutions-focused attitude.

Career Growth & Development at arenaflex

At arenaflex, we see this role as a launching pad — not a dead end. Team members who excel in the Customer Service & Operations Support Specialist position have numerous pathways for advancement within our organization. Over time, high performers may progress into roles such as Senior Operations Specialist, Team Lead, Training Coordinator, Logistics Manager, or move into cross-functional roles in client success, operations management, or quality assurance. We invest in our people through ongoing training opportunities, mentorship programs, and internal promotion preferences that mean your next career step could very well be right here at arenaflex.

Additionally, the cross-training you'll receive across logistics, system support, customer service, and order management gives you a uniquely well-rounded operational skill set — one that is highly transferable and deeply valuable within the broader enterprise support and logistics industry.

The arenaflex Culture

We know that a job is about more than just tasks and compensation — it's about belonging to a team that values you as a whole person. At arenaflex, we foster a culture built on trust, respect, collaboration, and genuine care. Even though much of your work will be done remotely during overnight hours, you are never truly alone at arenaflex. Our teams stay connected through regular check-ins, virtual team gatherings, and a shared commitment to making arenaflex a great place to work.

We celebrate our people's diverse backgrounds, perspectives, and working styles. We believe that flexibility, autonomy, and trust are the cornerstones of a productive and fulfilling work environment — which is exactly why we've designed this role to offer genuine remote flexibility post-training while maintaining the support structures you need to succeed.

Take the Next Step With arenaflex

If you're ready to bring your customer service expertise, your attention to detail, and your night-owl energy to a team that truly values your contribution, arenaflex wants to hear from you. This is more than just a job — it's an opportunity to build meaningful skills, contribute to a growing organization, and grow your career in a supportive, people-centered environment.

We encourage applicants from all backgrounds who meet the core requirements to apply. At arenaflex, we are committed to building a diverse and inclusive team, and we welcome candidates who bring unique perspectives and experiences to our organization.

To apply for the Remote Night Shift Customer Service & Operations Support Specialist position at arenaflex, please submit your application through our candidate portal. We review applications on a rolling basis and look forward to learning more about you and what you can bring to the arenaflex team.

arenaflex — where the night shift is where great careers come to life. Apply today.