[Remote] Associate Solutions Engineer - Commercial
Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), and they are seeking an Associate Solutions Engineer to support their Solutions Engineering team. This early-career technical sales role involves assisting in customer discovery, product demonstrations, and understanding customer business challenges to improve their experience with Talkdesk solutions.
Responsibilities
- Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities
- Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals
- Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes
- Support the creation of customer demos
- Customer-specific use cases, presentations, follow-up materials, and technical documentation
- Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle
- Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation
- Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements
- Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities
- Build confidence in explaining technical concepts in a clear, simple, and business-oriented way
- Support competitive positioning by learning how to differentiate Talkdesk solutions in the market
- Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices
- Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences
- Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience
- Travel to customer meetings, internal events, and team sessions as needed
Skills
- Bachelor's degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation
- Excellent communication, listening, and interpersonal skills
- Ability to explain ideas clearly and adapt communication style for different audiences
- Strong presentation skills or a desire to develop into a confident presenter
- High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must
- Strong problem-solving skills and the ability to connect customer needs to potential solutions
- Ability to work effectively in a fast-paced, collaborative environment
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders
- Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions
- Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS
- Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications
- Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences
- Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus
- Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation
Benefits
- Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Talkdesk offers 14 paid holidays each year.
- Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company Overview
Company H1B Sponsorship