Technical Support Specialist
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage their operations through an integrated system. As a Technical Support Specialist, you will be responsible for providing solutions to SMB customers in North America, collaborating with various teams to enhance customer satisfaction and product quality.
Responsibilities
- Become proficient in utilizing Odoo's SaaS/Cloud-based applications
- Prioritize and implement innovative solutions for resolving customer inquiries
- Effectively communicate ideas and solutions to customers using written and verbal methods
- Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
- Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback
- Actively participate in testing new and updated products, offering insights for improvement
- Address Tier 1 and 2 issues via email, chat, and phone
- Collect and convey user feedback to the product team to contribute to feature development
Skills
- Bachelor's degree
- SaaS familiarity and knowledge of G Suite
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Ability to learn quickly
- Thrive in a critical learning and social setting, embracing new challenges and opportunities
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Previous work experience in a fast-growing startup environment
- Sociable and outgoing
Benefits
- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
Company Overview