Data Solution Specialist

Morningstar is a leading provider of market data for global instruments, and they are seeking a Data Solutions Specialist to support their market data business. The role involves providing customer support, resolving client issues, and contributing to process improvement within a dynamic global support team.

Responsibilities

• Provide customer support to all incoming client queries during your shift
• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests
• Investigate thoroughly all incoming queries and escalate to Level 2 where necessary
• Work with senior staff to provide dedicated and specialist support to key clients
• Document all actions in CRM (Salesforce)
• Provide regular follow-up to clients on all outstanding queries
• Assist with creating documentation and knowledge sharing
• Actively contribute to process improvement project work

Skills

• An understanding of financial data and global stock exchanges
• Ability to analyze data using Excel
• Excellent written and oral communication and interpersonal skills
• Excellent client service skills and a proactive approach to take ownership of issues as they arise
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Strong problem solving and analytical skills with high attention to detail, and excellent time management
• Good understanding of market data or 1-2 years' experience in a similar field, working with larger quantities of data
• Bachelor's degree or similar qualification in a technical or financial discipline

Benefits

• 100% 401k match up to 6% of salary
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission
• Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance
• Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
• Tuition Reimbursement
• Charitable Matching Gifts program
• Dollars for Doers volunteer program
• Paid volunteering days
• 15+ Employee Resource & Affinity Groups
• Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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