Supervisor-Operations
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Supervisor-Operations Job Description: The Sales Coach will be instrumental in driving the performance and development of the sales team. This position provides hands-on support, training, and personalized coaching to both sales representatives and managers while helping shape and reinforce best practices, deliver impactful training sessions, and foster a culture of continuous improvement across the sales organization. Duties and responsibilities
- Provide individualized coaching to sales agents and managers, including development plans and actionable feedback
- Analyze performance data to identify trends, obstacles, and areas for improvement
- Partner with sales leadership to develop strategies that drive performance and productivity
- Ensure adherence to established sales processes and recommend improvements based on market trends and team feedback
- Support the implementation of tools and technologies to boost sales efficiency
- Serve as the first line of support for agent-reported issues and troubleshooting
- Foster a positive, high-energy team culture through motivation, collaboration, and recognition efforts
Skills and competencies
- Strong computer skills, including comfort navigating multiple systems and learning new tools quickly
- Proficiency with Windows-based applications and cloud-based platforms used for virtual collaboration and documentation
- Strong verbal communication and interpersonal skills
- Ability to adapt quickly in a fast-paced, performance-driven environment
- Strong attention to detail and ability to follow compliance and process guidelines
- Ability to receive feedback and apply coaching effectively
- Strong organizational and time management skills
Minimum education and experience required
- High School Diploma or equivalent
- Active resident Health Insurance Producer License
- Previous experience as a licensed sales agent handling inbound or outbound sales calls
- Must obtain and maintain non-resident licenses as needed in: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
- Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
- Required to attend all initial and refresher training sessions assigned to sales agents
- Experience coaching or mentoring others in a sales environment is a plus
Location: Work@Home USAUnited States of America Apply To This Job